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Samenvatting Procesmanagement in de praktijk, ISBN: 9789055163083 Business Process Management (BPM3)
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Samenvatting van het vak BPM3 in blok 3. Tweede jaar Finance & Control.
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SamenvattingBPM3
,Inhoudsopgave
Reader Management van Dienstverlenende en Administratieve Processen.......3
Deel A: Dienstverlenende processen...............................................................................3
1. Inleiding.................................................................................................................... 3
2. Model van buiten naar binnen..................................................................................3
3. Dienstverlenende organisaties.................................................................................4
4. Kenmerken van dienstverlening...............................................................................5
Deel B: Administratieve processen..................................................................................6
1. Inleiding.................................................................................................................... 6
2. uitvoer van het proces..............................................................................................6
3. invoer van het proces...............................................................................................7
4. Doorvoer van het proces..........................................................................................7
5. Procesbesturing........................................................................................................ 8
6. Automatisering......................................................................................................... 8
7. procesverbetering.................................................................................................... 9
8. Workflowmanagement.............................................................................................. 9
9. soorten workflowsystemen.......................................................................................9
10. inrichting van werkstromen..................................................................................10
Inrichting interne organisatie o.b.v. business modellen..................................10
1. opstellen van een business model.............................................................................10
Procesmanagement in de praktijk.................................................................11
Hoofdstuk 1 procesmanagement...................................................................................11
1. procesmanagement in de praktijk..........................................................................11
2. vier bijzondere kenmerken van processen.............................................................12
Hoofdstuk 2 processen beschrijven...............................................................................12
1. Procesarchitectuur bepalen....................................................................................13
2. Proceskenmerken vastleggen.................................................................................13
3. Procesbeschrijvingen borgen..................................................................................13
Hoofdstuk 4 analyseren van processen.........................................................................14
2. Analyse van het procesverloop...............................................................................14
, 3. Analyse van de performance van een proces.........................................................14
4. analysetechnieken.................................................................................................. 14
HOOFDSTUK 5 Processen verbeteren............................................................................14
2. specifieke verbetermethoden.................................................................................14
3. Integrale verbetermethoden...................................................................................15
4. Innovatie en vernieuwing.......................................................................................16
hoofdstuk 7 lean management......................................................................................16
1. ontstaan van lean management.............................................................................17
2. Grondbeginselen van lean management................................................................17
3. Leaninstrumenten.................................................................................................. 17
Powerpoints................................................................................................. 17
Les 1a............................................................................................................................ 17
Les 1b............................................................................................................................ 19
Les 2a............................................................................................................................ 19
Les 2b............................................................................................................................ 20
Les 3a............................................................................................................................ 20
Les 3b............................................................................................................................ 21
Les 4a............................................................................................................................ 23
Les 4b............................................................................................................................ 23
Les 5a............................................................................................................................ 24
Les 5b............................................................................................................................ 24
Les 6a............................................................................................................................ 25
les 6b............................................................................................................................. 26
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