Hierin staan de verschillende paragrafen samengevat die je moet kennen voor het vak DPB. In dit document zitten ook enkele extra onderwerpen toegevoegd zoals de RACI-methode, VSM en Makigami + een samenvatting van de reader integrale kwaliteitszorg
Hoodstuk en paragrafen: 2.1, 5.1, 6.1.1, 6.1.2, 6.5.6, 10.2 en 10.4 + reader integrale kwaliteitszor
October 3, 2021
26
2020/2021
Summary
Subjects
integrale kwaliteitszorg
processen
kpi
meten van processen
value stream mapping
doorlooptijd
sturing
primaire processen
raci
swimlane
flowchart
Connected book
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Edition:
Written for
Avans Hogeschool (Avans)
Bedrijfskunde
Duurzame Processen En Bedrijfsvoering
All documents for this subject (8)
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SV1999
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Content preview
Duurzame Processen en
Bedrijfsvoering
1
,Inhoud
Stof per week.........................................................................................................................................4
Paragraaf 2.1 Wat is het primaire proces?.............................................................................................5
Paragraaf 2.1.1 Definiëring van processen.........................................................................................5
Paragraaf 2.1.2 Bedrijfsprocessen......................................................................................................5
Paragraaf 2.1.3 Vaststellen primair proces.........................................................................................6
Paragraaf 2.1.4 Transformatie............................................................................................................6
Paragraaf 2.1.5 De invloed van de blockchain op de inrichting van het primaire proces...................6
Paragraaf 2.1.6 De verschillende fasen in het primaire proces...........................................................7
Paragraaf 5.1 Strategisch reageren op de omgeving..............................................................................7
Paragraaf 5.1.1 De strategische doelen van het bedrijf......................................................................7
Paragraaf 5.1.2 Hoofdvormen van strategische keuzen.....................................................................8
Paragraaf 6.1 Sturing: vormen en criteria...............................................................................................8
Paragraaf 6.1.1 Waarom besturen?....................................................................................................8
Paragraaf 6.1.2 Vormen van sturing...................................................................................................9
Paragraaf 6.5.5 Balanced Scorecard...................................................................................................9
Paragraaf 6.5.6 Managementkengetallen..........................................................................................9
Paragraaf 10.2 Meten van processen...................................................................................................10
Paragraaf 10.2.1 Redenen om te meten...........................................................................................10
Paragraaf 10.2.2 Managementkengetallen......................................................................................10
Paragraaf 10.2.3 Procesmanagementindicatoren............................................................................11
Paragraaf 10.2.4 Operationaliseren van indicatoren........................................................................12
Paragraaf 10.4 Ontwerpen van processen............................................................................................13
Paragraaf 10.4.1 Aspecten van een proces.......................................................................................13
Paragraaf 10.4.2 Ontwerp proces.....................................................................................................13
Paragraaf 10.4.3 Value stream mapping...........................................................................................15
Extra onderwerpen...............................................................................................................................18
SIPOC................................................................................................................................................18
Flowchart..........................................................................................................................................18
Swimlane..........................................................................................................................................18
RACI-methode..................................................................................................................................19
Makigami (Brown Paper)..................................................................................................................19
Value Stream Mapping (VSM)..........................................................................................................19
Cyclus-, Takt- en doorlooptijd...........................................................................................................20
Reader Integrale kwaliteitszorg............................................................................................................21
2
, Paragraaf 1.1 Kwaliteit.....................................................................................................................21
Paragraaf 1.2 Waarom kiezen organisaties voor kwaliteit?..............................................................22
Paragraaf 1.2.1 Redenen om te kiezen voor kwaliteit..................................................................22
Paragraaf 1.2.2 Klanttevredenheidsonderzoek.............................................................................22
Paragraaf 1.3 Integrale kwaliteitszorg..............................................................................................23
Paragraaf 1.3.1 Wat is integrale kwaliteitszorg?...........................................................................23
Paragraaf 1.3.2 Buitenlandse invloeden op de integrale kwaliteitszorg.......................................24
Paragraaf 1.3.3 Kosten van kwaliteitszorg....................................................................................25
3
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