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OE46A: Professionele Vaardigheden
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Cijfer: 9,3! Uitgebreid verslag met daarin alle theorie over Creativiteit, Acquisitie, Overbruggen van weerstand en Etiquette + Eigen ervaringen
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, VOORWOORDDit verslag bedraagt het onderwerp professionele vaardigheden en bijbehorende workshops. Dit verslag is tot
stand gekomen door alle workshops te volgen en serieus mee te doen tijdens deze lessen. Het verslag is een
combinatie van deskresearch en eigen ingevingen en ervaringen. In opdracht van Hogeschool Inholland
Alkmaar is dit onderzoek uitgevoerd.
Dit onderzoek is goed en volledig volgens planning verlopen. Door op tijd de benodigde stukken te typen had ik
veel tijd om diep in de theorie te duiken en dit onderzoek en de resultaten ervan te finetunen.
Hierbij wil ik Doret van de kerkhof, Peter Kruithof, Marieke van Beurden, Ellis den Hamer bedanken voor hun
uitleg en ondersteuning tijdens deze workshops. Verder wil ik student X bedanken voor feedback die hij op
verschillende onderdelen heeft gegeven.
Ik hoop dat u mijn verslag met veel plezier leest!
Bart Komen.
2
,Inhoud
Voorwoord................................................................................................................................................................2
Hoofdstuk 1 Inleiding................................................................................................................................................4
Hoofdstuk 2 Creativiteit............................................................................................................................................5
2.1 Creativiteitstechnieken...................................................................................................................................6
2.2 Workshop creativiteit......................................................................................................................................6
Hoofdstuk 3 Acquisitie..............................................................................................................................................8
3.1 STARR – Persoonlijke visie acquisitie gesprekken...........................................................................................8
Hoofdstuk 4 Overbruggen van weerstand................................................................................................................9
4.1 STARR - luistertechnieken en doorvragen....................................................................................................10
4.2 Spiegelen.......................................................................................................................................................11
4.3 STARR - Regulerende gesprekstechnieken....................................................................................................11
4.4 De overredingstheorie van Robert Caildini...................................................................................................13
4.5 STARR – Toepassing Caildini..........................................................................................................................13
Hoofdstuk 5 Etiquette.............................................................................................................................................16
5.1 Eet- en drink etiquetten................................................................................................................................16
5.1.1 Ettiquette regels voor het eten..............................................................................................................16
5.1.2 Etiquette tijdens het eten......................................................................................................................16
5.1.3 Etiquette na het eten.............................................................................................................................16
5.1.4 eigen ervaring eet- en drink etiquetten.................................................................................................16
5.2 Eerste indruk maken.....................................................................................................................................17
5.2.1 Eigen ervaring met eerste indruk etiquette...........................................................................................17
5.3 Etiquette omtrent kleding.............................................................................................................................18
5.3.1 Eigen ervaring kleding etiquette............................................................................................................18
5.4 Video bellen etiquette...................................................................................................................................18
5.4.1 Eigen ervaring video bellen etiquette....................................................................................................19
5.5 Verplaatsen in gesprekpartners....................................................................................................................19
5.5.1 Gesprek eigen baan................................................................................................................................19
5.1.2 Gesprek opdrachtgever consultancy......................................................................................................19
Hoofdstuk 6 Zakelijke communicatie: fotoprofiel, sollicitatiebrief, CV..................................................................20
6.1 PERSONAL AUDIT ..........................................................................................................................................20
6.2 Videopitch scenario.......................................................................................................................................26
6.3 Profielschets..................................................................................................................................................27
Bibliografie..............................................................................................................................................................28
Bijlage......................................................................................................................................................................29
Bijlage 1 – Bewijs aanwezigheid workshop creativiteit......................................................................................29
3
, Bijlage 2 – Overbruggen van weerstand feedback formulier.............................................................................29
Bijlage 3 – CV.......................................................................................................................................................29
Bijlage 4 - Sollicitatiebrief....................................................................................................................................29
Bijlage 5 - Fotoprofiel..........................................................................................................................................29
Bijlage 6 – Linkedin profiel..................................................................................................................................29
HOOFDSTUK 1 INLEIDING
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