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Samenvatting Market Leader Upper Intermediate Hoofdstuk 6 t/m 10 (Business English) $6.15   Add to cart

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Samenvatting Market Leader Upper Intermediate Hoofdstuk 6 t/m 10 (Business English)

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Samenvatting Market Leader Hoofdstuk 6 t/m 10 (Business English). Bevat de volgende hoofdstukken: H6 Risk H7 Management styles H8 Team building H9 Raising finance H10 Customer service

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  • Hoofdstuk 6 t/m 10
  • October 19, 2021
  • 30
  • 2020/2021
  • Summary
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Engels tentamen semester II

Wat moet je kennen:
 Collins 4, 5, 6, 7, 8, 9
 Market leader: units 6, 7, 8, 9, 10 + language reference
 Handouts covered
 Handouts graphs
 Page 143 Grammar for Business (hand out)
 Passive & active
 Dependent prepositions
 Modals & the modal passive
 Conditionals
 Adverbs
 Gerunds



Belangrijkste wat je moet kennen:
 Market leader (zin kunnen maken waarin de betekenis duidelijk wordt)
 Prefixes (de, re, ex)
 Passive sentences kunnen maken
 Prepositions (voorzetsels)
 Gerunds (ing, blz 150)
 Conditional tenses
 Models (would, could, can, may)
 Graph terms (hier moet je een verhaaltje over kunnen schrijven)




Collins

,4.1 What makes a good salesperson?

empathize: if you empathize someone, you understand their situation, problems
and feelings, because you have been in a similar situation.

close: complete successfully. Example: to close a business deal.

persuade: if you persuade something, you cause them to do it by giving them
good reasons for doing it.

read: understanding what someone is thinking or feeling by the way they behave
or the things they say. Example: reading someone.

salesperson: a person who sells things. Collocations:

a top / a professional / a successful / an excellent / an effective / an experienced

knowledgeable: having a clear understanding of many different facts about
their job or a particular subject.


4.2 Orders and stock control

stock: a shop’s stock is the total amount of goods that it has available to sell.

order: a request for something to be brought, made or obtained for you in return
for money.

on order: something that has been asked for, but has not yet been supplied.

re-order level: the re-order level of a particular stock is the point at which the
existing stock becomes so low that new stock needs to be ordered.

stock control: the activity of making sure that a company has the right amount
of goods available to sell.

purchasing department: the section of a company that is responsible for
buying products, components or materials.

lead time: the period of time that it takes for goods to be delivered after
someone has ordered them.

logistics: the management of the flow of materials through an organization,
from raw materials to the finished product and also the management of
distribution.

4.3 Distribution

distribution network: a set of distribution chains.

, warehousing: the act of storing materials or goods in a warehouse.

warehouse: a large building where raw materials or manufactured goods are
stored until they are exported to other countries or distributed to shops to be
sold.

distribution chain: all the stages that goods pass through between leaving a
factory and arriving at a retailer.

distribution: channel / system / centre / hub / warehouse / methods / of
something

freight: the movement of goods by lorries, trains, ships or aeroplanes.

forwarding: the collection, transportation and delivery of goods.

end user: is the user of a product or service that it has been designed for, rather
than the person who installs or maintains it, or indeed who bought it.

agent: a person who looks after someone else’s business affaires or does
business on their behalf.


4.4 Sales methods

B2C: business to consumer.

B2B: business to business.

online retail: the business or activity of selling goods or services via the
Internet.

home shopping: the activity of buying things from an online retailer or from a
TV shopping channel.

cold call: if someone makes a cold call, they telephone or visit someone they
have never contacted, without making an appointment, in order to try and sell
them something.

direct mail: advertising mails. Often people refer it as junk mail because they
have not asked for it and do not want it.

sample: a small quantity of a product that shows you what it is like.




4.5 Retailing

retailer: a person or business that sells goods direct to the public.

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