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Summary Unit 4 - Customer Service in Travel and Tourism
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Summary of 1 pages for the course Unit 4 - Customer Service in Travel and Tourism at PEARSON (COMPLAINT EMAIL.)
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Hotel THB FloraCalle Reina Sofía, 25,
35510 Puerto del Carmen,
Las Palmas, Spain
18 Kingfisher Close
St Mellons
Cardiff
CF3 0DD
Dear Sir/Madame
Thank you for writing to us here at the Hotel THB Flora. On behalf of all of our staff
we are extremely sorry that you had a bad stay during your time here.
In your letter, you state that your room was not ready when arrived even though it was after the
established check in time. We are sorry to have inconvenienced you on your stay at Hotel THB Flora.
Your complaint has encouraged us to get a re look over just before check in.
You also stated that your room was excessively noisy due to the construction next door. You say that
you called the front desk but you were not given a new room. We have checked our records, and it
seems there was no other room available to give you. Even so, we apologise for the noise and wish
we could have done more to make your night more comfortable.
Please accept our most sincere apologies. Given the unfortunate experience you had here at Hotel
THB Flora. Customer satisfaction is crucial to us, and due to your unpleasant stay, we would like to
offer you a five-night stay in our hotel for 20% off your next stay. You will be staying in our twin
deluxe suit; you and your family will have a free spa or gym pass for one day of your choice and a
bottle of wine on arrival. We are offering you this because we would like you to give our hotel a
second try.
We look forward to your reply to our offer, if you need any further assistance or questions please do
not hesitate to get back in contact.
You can contact me either on my email HotelTHBFloracomplaints@gmail.com
Or by telephone – 08749184903
Yours sincerely,
Amy Fowler
Complaint Adviser
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