Case
English Oral Case Elaboration/Preparation
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- Institution
English Oral Case Elaboration/Preparation About: Water Bottles
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ChairpersonIntroduction
- Good morning everyone, if I could have your attention, please.
- First of all, I would like to welcome you all here today.
- And thank you for that.
- I would like to introduce myself, my name is Isabella, I am the Hotel Manager and I will be
chairperson for this meeting.
- Would you like to introduce yourself?
- Since this is our last meeting before the holidays, do you all have any vacations planned for
upcoming weeks even though the COVID-19 circumstances.
- Let’s start with the topic of our meeting.
Topic
- Last night the BBC broadcast a report that dealt with environmental awareness in the
hospitality industry. Our organization was mentioned and criticized severely. As a result a lot
of viewers have left messages on our website criticizing our policy to serve different kinds of
bottled water.
- We are here today to discuss possible decisions with regards to bottled water for guests and
for staff.
- Do we keep the water menu, do we change it or shall we eliminate it altogether? And above
that, we should try to find a way on how to deal with all this negative publicity.
- The result of the discussion will give a good sight on what we should change or not change
regarding the water bottles for guests and staff.
- Let’s move on to the agenda of our meeting, to make sure we cover everything necessary.
Agenda
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-
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Introduction main topic
Currently we have a catering contract with ISS offering bottled water to all guests. They even have a
full water menu, from which guests can select their favorite water brand. Guests have been very
happy with such a convenient and elegant bottle of water in their hotel room/in the restaurant.
Another part of the contract involves water menus for all staff.
Discussion Hotel managers view
Water voor gasten:
- Het is belangrijk om als groot hotelketen te denken aan ons goede imago. Dit goede imago
wordt geschaad door alle negatieve publiciteit, en hier moeten we wat aan doen.
- Het is belangrijk dat gasten weer het beeld krijgen dat wij denken om het milieu, zonder dat
zij moeten inleveren in kwaliteit.
- Een mogelijkheid hiervoor is dat we het water menu kleiner maken.
o We kiezen de merken die daadwerkelijk letten op het milieu.
o We kiezen de merken die gasten aantrekkelijk vinden.
o Ook kunnen we kraanwater aanbieden met verschillende fruitsmaken door in een
karaf water en fruit te mixen.
- Een andere mogelijkheid is dat we het water menu verwijderen en we slechts 1 merk water
flessen aanbieden.
o Dit kan een merk worden dat voor gasten aantrekkelijk is.
o Dit kan een merk worden dat daadwerkelijk op het milieu let met de productie.
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