Summary
HPI4002: Innovation and Quality Management of Health Services - summary
- Course
- Institution
Summary of the cases (all learning goals) and lectures of the HPI4002 module.
[Show more]
Seller
Follow
1998Eva
Reviews received
Content preview
HPI4002: Innovation and Quality Management ofHealth Services
Summary of the module
Faculty of Health, Medicine and Life Sciences (FHML)
MSc Healthcare Policy, Innovation and Management
,Table of Contents
1. Innovations................................................................................................................................................ 3
1.1 Schumpeterian trilogy....................................................................................................................................4
1.2 Technologies and innovation..........................................................................................................................5
1.3 Types of innovation.........................................................................................................................................8
1.4 Challenges of innovations.............................................................................................................................16
1.5 Challenges in healthcare..............................................................................................................................17
1.6 Challenges of innovation in healthcare........................................................................................................18
1.7 Differences between innovations in healthcare and innovations in other sectors.......................................23
2. Managing innovations in healthcare......................................................................................................... 26
2.1 Phases of innovation.....................................................................................................................................26
2.2 Functions involved in the innovation process...............................................................................................27
2.3 Role of the manager in innovation management........................................................................................28
2.4 Theories and approaches in innovation management.................................................................................29
2.5 Management on the development of new drugs, medical devices and services.........................................34
3. Quality management in healthcare........................................................................................................... 40
3.1 Defining quality of care................................................................................................................................40
3.2 Different levels of quality of care..................................................................................................................44
3.3 Quality management....................................................................................................................................46
3.4 Different approaches to quality management.............................................................................................47
3.5 Assessing and monitoring quality of care.....................................................................................................50
4. Patient safety........................................................................................................................................... 54
4.1 Strategies to improve patient safety............................................................................................................55
4.2 Assessing incidents and safety in healthcare...............................................................................................57
4.3 Adverse events and medical errors...............................................................................................................61
4.4 Approaches and theories underlying patient safety.....................................................................................63
5. The patient as a partner........................................................................................................................... 67
5.1 Patient involvement in quality improvement...............................................................................................67
5.2 Shared Decision Making...............................................................................................................................69
5.3 Personalized healthcare...............................................................................................................................71
5.4 Patient satisfaction.......................................................................................................................................75
6. Chronic care management........................................................................................................................ 79
6.1 Chronic conditions........................................................................................................................................79
6.2 Challenges in chronic care............................................................................................................................81
6.3 Impact of chronic disease to patients and the healthcare system...............................................................82
1
, 6.4 Models to meet needs of chronically ill patients..........................................................................................84
6.4.1 Chronic Care Model (CCM)...................................................................................................................85
6.4.2 Disease management...........................................................................................................................87
6.4.3 Integrated care.....................................................................................................................................87
6.4.4 Triple aim..............................................................................................................................................88
6.4.5 Population health management...........................................................................................................90
6.4.6 Ten building blocks...............................................................................................................................91
2
, 1. Innovations
What is an innovation?
Many different definitions of innovation exist. Key points in these definitions are:
- New ideas
A new (or improved) product, process or service, or a whole new business or business model.
- Exploitation
The idea must be implementable and potentially value generating.
- Successful
The innovation is adopted by the target audience.
- New
This is a relative term; it can mean “new to the world”, “new to the market”, or “new to the
organisation”.
Definition of an innovation according to Barlow (2017):
- Innovation can refer to an outcome and it can refer to the process by which these outcomes
are developed.
- Healthcare innovation is about how you create, implement, embed and sustain innovations
in healthcare systems.
Innovation as a double edged sword
- On the one hand, innovations improve health performances and quality of care;
- On the other hand, innovations tend to increase healthcare costs.
Innovations have two dimensions
- A creative dimension
Often described as “the invention”
- A commercial or practical dimension
Involves the exploitation of the invention
Only when both these dimension are effectively managed does one have an innovation.
Often, many ideas fail to make it beyond the invention stage; the pathways to adoption can be
long and hard.
3
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller 1998Eva. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $9.79. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
62555 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now