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Business Research 3 (BR3) l IB year 3 l What $5.72
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Business Research 3 (BR3) l IB year 3 l What

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Business research (BR3) report for year 3 of IB. Includes introduction, theoretical framework, methodology, analysis, conslusion. Rated 9.

Last document update: 2 year ago

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  • October 26, 2021
  • March 2, 2022
  • 27
  • 2020/2021
  • Essay
  • Unknown
  • 9-10

1  review

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By: sebstoetzer • 2 year ago

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Authors:

Sanne Leek

Date: September - November 2020

Lecturer: Maja Pesikan

,Table of Contents
1. INTRODUCTION..................................................................................................................................4
1.1 BACKGROUND....................................................................................................................................4
1.2 COMPANY DESCRIPTION........................................................................................................................4
1.3 PROBLEM STATEMENT..........................................................................................................................4
1.4 RESEARCH QUESTION...........................................................................................................................5
1.5 REPORT ORGANIZATION OF REPORT.........................................................................................................5

2. THEORETICAL FRAMEWORK...............................................................................................................6
2.1 INTRODUCTION...................................................................................................................................6
2.2 THEORETICAL PERSPECTIVES ON CONSUMER TRUST REPAIR............................................................................6
2.3 SELECTION OF THEORY AND CONCEPTUAL FRAMEWORK................................................................................7
2.4 CONCLUSION......................................................................................................................................7

3. METHODOLOGY..................................................................................................................................8
3.1 INTRODUCTION...................................................................................................................................8
3.2 RESEARCH DESIGN...............................................................................................................................8
3.3 DATA COLLECTION METHODS.................................................................................................................8
3.3.1 INTERVIEW DESIGN...................................................................................................................................8
3.3.2 OBSERVATION.........................................................................................................................................9
3.4 DATA ANALYSIS METHODS.....................................................................................................................9
3.4.1 DATA REDUCTION....................................................................................................................................9
3.4.2 DATA DISPLAY.........................................................................................................................................9
3.4.3 DRAWING OF CONCLUSIONS......................................................................................................................9
3.5 CONCLUSION......................................................................................................................................9

4. ANALYSIS..........................................................................................................................................11
4.1 INTRODUCTION.................................................................................................................................11
4.2 ANALYSIS.........................................................................................................................................11
4.2.1 GENERAL INFORMATION..........................................................................................................................11
4.2.2 REVENUE..............................................................................................................................................11
4.2.3 CONSUMER TRUST..................................................................................................................................12
4.2.4 FINANCIAL COMPENSATION......................................................................................................................13
4.2.5 INFORMATION SHARING..........................................................................................................................13
4.2.6 TIMING................................................................................................................................................14
4.3 CONCLUSION....................................................................................................................................14

5. CONCLUSIONS..................................................................................................................................16
5.1 RECOMMENDATIONS AND LIMITATIONS..................................................................................................16


2

, 5.2 WHAT HAS BEEN LEARNED...................................................................................................................17

6. BIBLIOGRAPHY..................................................................................................................................18

7. APPENDIX.........................................................................................................................................19
7.1 OVERVIEW TRUST REPAIR VARIABLES.....................................................................................................19
7.2 INTERVIEW QUESTIONS.......................................................................................................................19
7.3 TABLE OF OPERATIONALIZATION...........................................................................................................20
7.4 DIVISION OF TASKS............................................................................................................................20
7.5 INTERVIEW TRANSCRIBED....................................................................................................................21
7.6 FIELD NOTES....................................................................................................................................26




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