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Samenvatting Public Management, ISBN: 9780230242708 Mirko Noordegraaf
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Samenvatting van het volledige boek in het Nederlands. Ik heb een 8 gehaald voor het tentamen.
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SamenvattingBoektitel: Public Management - Performance, Professionalism and
Politics
Auteur: Mirko Noordegraaf
Samengevat door: Anke Folkerts
,Inhoudsopgave
Samenvatting................................................................................................................................................. 1
Boektitel: Public Management - Performance, Professionalism and Politics.......................................................1
Auteur: Mirko Noordegraaf...................................................................................................................................1
Hoofdstuk 1 - Introductie............................................................................................................................... 6
Performance, maar ook professionalisme en politiek...........................................................................................6
Omgaan met concurrerende logica...................................................................................................................6
Publiek management.............................................................................................................................................7
Theorieën, logica en praktijk.................................................................................................................................7
Contrasterende logica...........................................................................................................................................8
Plan van het boek..................................................................................................................................................9
Hoofdstuk 2 - De opkomst van publiek Management....................................................................................10
Voorbeelden en daar voorbij...............................................................................................................................10
Voorbij de voorbeelden...................................................................................................................................10
Definities en betekenissen van publiek management.........................................................................................11
Intern of extern?.............................................................................................................................................11
Smal of breed?................................................................................................................................................11
Producten of processen?.................................................................................................................................12
Naar een betekenisvolle definitie...................................................................................................................12
Publieke organisaties en domeinen.....................................................................................................................12
Publieke organisaties.......................................................................................................................................12
Private organisaties.........................................................................................................................................13
Non-profit organisaties...................................................................................................................................13
Het organisatielandschap................................................................................................................................13
De ontwikkeling van publiek management.........................................................................................................13
Mijlpalen..........................................................................................................................................................13
Overzicht.........................................................................................................................................................15
Businesslike (nieuw) publiek management.........................................................................................................15
NPM als businesslike management.................................................................................................................15
Managerialisme is verleidelijk (maar ook selectief)........................................................................................16
De zichtbaarheid van publieke managers...........................................................................................................16
Managementposities en -rollen......................................................................................................................17
Management werk en gedrag.........................................................................................................................17
Publiek management als academisch gebied.....................................................................................................17
Conclusie..............................................................................................................................................................17
Samenvattend.....................................................................................................................................................18
Hoofdstuk 3 - Concurrerende logica: theorieën en hulpmiddelen..................................................................18
Theorieen.............................................................................................................................................................18
Theoretische verscheidenheid over disciplines....................................................................................................19
Verscheidenheid binnen disciplines................................................................................................................19
, Disciplines............................................................................................................................................................19
Economie, accountancy en bedrijfskunde......................................................................................................19
Organisatiewetenschappen, organisatiesociologie en psychologie...............................................................20
Beleid, bestuur en politieke wetenschappen..................................................................................................20
Velden en groepen...............................................................................................................................................20
Onderzoeksgebieden.......................................................................................................................................21
Onderzoeksgemeenschappen.........................................................................................................................21
Tools....................................................................................................................................................................21
Tastbaar gereedschap.....................................................................................................................................21
Minder tastbare tools......................................................................................................................................21
Overdraagbare hulpmiddelen?.......................................................................................................................22
Logica..................................................................................................................................................................22
Meerdere logica's............................................................................................................................................23
Conclusie..............................................................................................................................................................23
Samenvattend.....................................................................................................................................................24
Hoofdstuk 4 - Besturen van prestatie........................................................................................................... 25
Hervorming van het openbaar bestuur...............................................................................................................25
Verschillende routes voor hervorming...........................................................................................................25
Zakelijke hervorming.......................................................................................................................................25
Ondernemerschapshervorming......................................................................................................................25
Contractuele hervorming................................................................................................................................26
Kosten en klanten, besparingen en belanghebbenden..................................................................................26
Theorieën.............................................................................................................................................................26
De bouwstenen...............................................................................................................................................26
Organisatorische capaciteiten.........................................................................................................................27
Overbrugging van prestatiekloven..................................................................................................................29
Variaties van hervorming................................................................................................................................30
Tools....................................................................................................................................................................31
Instrumenten om organisaties te verbeteren.................................................................................................31
Instrumenten om ondernemerschap te stimuleren.......................................................................................32
Instrumenten voor contractering....................................................................................................................33
Zakelijke systemen..........................................................................................................................................33
Waarden..............................................................................................................................................................35
Conclusie..............................................................................................................................................................36
Samenvattend.....................................................................................................................................................36
Hoofdstuk 5 - Besturen van professionalisme...............................................................................................37
Theorieën.............................................................................................................................................................37
Uitgangspunten...............................................................................................................................................37
Van uitgangspunten naar aspecten................................................................................................................38
Cases behandelen............................................................................................................................................38
Complexiteit bij de behandeling van zaken....................................................................................................38
Maatschappelijke effecten van casusbehandeling.........................................................................................38
Kennis..............................................................................................................................................................38
Data en informatie..........................................................................................................................................39
Informatie als kennis.......................................................................................................................................39
Professionaliteit...............................................................................................................................................39
Tools....................................................................................................................................................................40
Kennis managen..............................................................................................................................................40
Het managen van professionals......................................................................................................................41
, Omgaan met samenwerking (en conflict).......................................................................................................42
Waarden..............................................................................................................................................................42
Organisatorische waarden..............................................................................................................................43
Professionele waarden....................................................................................................................................43
Klantwaarden..................................................................................................................................................44
Ambivalente service-idealen...........................................................................................................................44
Meervoudige en concurrerende waarden......................................................................................................44
Conclusie..............................................................................................................................................................45
Samenvattend.....................................................................................................................................................45
Hoofdstuk 6 - Besturen van politiek.............................................................................................................. 46
Voor het gordijn en achter de schermen.............................................................................................................46
Onderscheidende kenmerken.........................................................................................................................46
Theorieën.............................................................................................................................................................47
Gepolitiseerde kwesties..................................................................................................................................47
Dubbelzinnige en slechte (wicked) omstandigheden.....................................................................................47
Dynamische processen....................................................................................................................................48
Tools....................................................................................................................................................................49
Netwerken beheren........................................................................................................................................49
Aandacht en agenda's beheren.......................................................................................................................50
Symbolisch en discursief management...........................................................................................................50
Beheer van publieke waarde...........................................................................................................................50
Risico- en crisisbeheer.....................................................................................................................................50
Waarden..............................................................................................................................................................51
Betekenisvol en betrouwbaar.........................................................................................................................51
Betrouwbaarheid en eerlijkheid.....................................................................................................................51
Publieke waarde..............................................................................................................................................51
Conclusie..............................................................................................................................................................51
Samenvattend.....................................................................................................................................................52
Hoofdstuk 7 - Praktijk van publiek management........................................................................................... 53
Verscheidenheid..................................................................................................................................................53
Meerdere instellingen en situaties.................................................................................................................53
Scenario's voor publiek management.................................................................................................................53
Ziekenhuizen beheren als een gedifferentieerd fenomeen............................................................................54
Contexten, instellingen en situaties................................................................................................................54
Institutionele contexten.......................................................................................................................................55
Organisatorische instellingen..............................................................................................................................56
Managementsituaties.........................................................................................................................................56
Contingentiemodellen toepassen...................................................................................................................57
Omgaan met meerdere logica's..........................................................................................................................58
Opties voor het omgaan met logica................................................................................................................58
Het beheer van ROM in de GGZ...........................................................................................................................59
Professionaliseren van overheidsmanagers........................................................................................................59
Managementrepertoires.................................................................................................................................59
Managementteams.........................................................................................................................................60
Bestuurlijke velden..........................................................................................................................................60
Conclusie..............................................................................................................................................................61
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