Summary
Summary Notes for Topics in Unit 14
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The Topics in Service Delivery.
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Topic 1 – Project MethodsPRINCE2 (PRojects IN Agile RAD (Rapid Waterfall Lean
Controlled application
Environments) development)
Description Splitting projects into Continuously changing Adaptive Parts of the Getting the most out
manageable sections development of a development plan are of the organisation’s
project completed in resources
distinct stages
Why they are It encourages skills Makes people work as Flexible progress Help teams Very little time,
used to makes people efficiently as possible on the project work through money, etc is wasted
confident about during the phases of
managing projects development the project
Benefits Improves Improved quality of Quick progress Deadlines are Quick Process
communication all product Low maintenance set High amount of
round (User, Accounts for change cost What is productivity
Stakeholders, Team) planned
Easier to manage happens
Drawbacks Requires experience Project can lose sight of Progress hard to Not Flexible High implementation
Lots of goal track Needs hard to cost
documentation A lot of commitment Less features define Over structured
Appropriate Long development Release products in Technical risk is Requirements Short time frame
use Customer focused additions low are known Based on
Customers are involved Large Project Short Project communication
in the development
Lean, the plan is always being improved upon. Five principles are Defining Value, Mapping
the Value Stream, Create Flow, Establish Pull and Pursuing Perfection.
Topic 2 - Service Identification & Design
IT service strategy is a formal documentation used by organisations to identify IT service
requirements. It is needed to create a plan of what the organisation is going to do in the
future.
IT service strategy contains processes that depend on IT infrastructure to operate and
they’re prioritised in importance in relation to the needs of the organisation.
IT service catalogue is a document where all IT services for an organisation are identified and
their requirements described. It is needed to influence an organisations technology and
service delivery choices.
IT service catalogue involves all the technology that the organisation is going to use.
, Topic 3 - Service Management Reviews
It is important to analyse the benefits and drawbacks of a solution to see if the negatives out
way the positives. If they do, a new solution can be proposed.
It is important to analyse alternative solutions to see what options they have to complete
their project effectively as possible.
It is important to analyse the impact of an IT solution so you can see what went wrong and
what can you do next time to reduce the likely hood of it from happening again.
It is important to analyse the success of a solution to see what parts of the plan worked and
what parts didn’t, the organisation can use this evaluation to improve their next plan.
Topic 4 - Benefits of Effective IT Service Life Cycles
The benefits of using IT service life cycles are being able to see the next steps to ensure that
progress is being made all the time.
The benefits of the Life Cycle can open opportunity’s for organisations because it makes
them think more about their strategy on how they’re going to accomplish the goals of the
project.
Topic 5 - Roles of Key Staff
Members of a Project Management Team
o Executive Sponsor – Makes decisions on how the project will be completed.
o Project Sponsor – Have a stake in the project. Helps with any problems throughout
the project.
o Project Manager – Makes sure the project is hitting goals on time.
o Business Analyst – Recommends ways the project can go to get it finished.
o Project Team Members – Work on completing the project within the specified time
frames.
Effectiveness of a team
o Establish what needs to be done for the Team Project.
o Meet Often with the Team.
o Talk to Other Managers at the Company.
o Meet One on One with Team Members.
o Ask Yourself If the Team's Projects Provide Value to the Company.
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