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  2.  
  3. PEARSON (PEARSON)
  4.  
  5. Information Technology 2016/2017 NQF
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  7. Unit 14 - IT Service Delivery

Exam (elaborations)

Nizuk Care Home Activity 2 (ACHIEVED DDM OVERALL)
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  • Course
  • Unit 14 - IT Service Delivery
  • Institution
  • PEARSON (PEARSON)

How I answered part of a mock exam for Unit 14.

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Document information

  • November 4, 2021
  • 3
  • 2020/2021
  • Exam (elaborations)
  • Questions & answers

Subjects

  • mock
  • help
  • guide
  • benefit
  • exam
  • two

Written for

  • BTEC
  • PEARSON (PEARSON)
  • Information Technology 2016/2017 NQF
  • Unit 14 - IT Service Delivery
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IT Service Delivery
Task2 – IT Service Catalogue

Name Ryan Griffiths
Candidate Number M698885
Centre Number
Date 20/11/20
Organisation
Activity 1: 54 mins

Activity 2: 58 mins

Activity 3: 73 mins

Activity 4: 91 mins

Activity 5: 134 mins

Proof Reading: 42 mins

Total: 452 mins

Function Service name Service description
Mobile Device iPads All staff members need to have access to these mobile devices so
they can be contacted by other staff members 24 hours a day. 65
iPads are required for my solution to work properly. This is because
every staff member needs to have access to patients records
wherever they are, so they know all the details about them on call.
Without this, it would make it hard for staff members to treat patients
at Nizuk Care Home, as they would have to go to the nearest
computer in order to treat them correctly.
Operating System Windows 10 Every computer at the care home needs to have Windows 10. This is
because it is an up to date operating system which provides the
computer with important security updates. It also allows the computer
to run new software which helps the organisation if there’s new
software available, they can use it. If they can’t get Windows 10, they

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