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Apuntes Recursos Humans

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Apuntes de clase (Apuntes de clase)

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  • November 8, 2021
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  • 2021/2022
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Exercici 1: BUSCAR ASSERTIVITAT I EMPATIA I POSAR EXEMPLES


ASSERTIVITAT: Segons enciclopèdia.cat l’asserMvitat és la capacitat personal d’expressar els
senMments, les emocions o els pensaments propis de manera posiMva, lliure i amb seguretat, sense
negar els drets dels altres i sense que els altres vegin en aquestes expressions conductes agressives.

Per exemple un comportament asserMu seria quan dues persones treballen juntes i un projecte no
ha funcionat bé per culpa d’una de les persones i l’altre en comptes d’enfadar-se, actua de manera
empàMca, fa una escolta acMva dels moMus pels quals el projecte no ha funcionat per part
d’aquella persona i davant d’això fa críMques posiMves o construcMves.


EMPATIA: Segons el diccionari català de “WordReference” l’empaMa és la capacitat d'entendre i
senMr-se idenMficat amb els senMments i les emocions d'una altra persona o grup.

Per exemple quan alguna persona pateix qualsevol Mpus d’assetjament i nosaltres intentem
ajudarla, és perquè hem estat capaços de posar-nos al seu lloc, i com que no ens agradaria que ens
passés a nosaltres, socorrem a aquesta persona perquè podem entendre com se sent i si ens passés
a nosaltres ens agradaria que ens oferissin ajuda.

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