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Samenvatting gespreksmodellen : bemiddeling $3.21
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Samenvatting gespreksmodellen : bemiddeling

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In deze samenvatting vind je alle te kennen leerstof voor het onderdeel bemiddeling binnen het vak gespreksmodellen, aangevuld met voorbeelden en de checklist! Veel succes!

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  • November 24, 2021
  • 9
  • 2021/2022
  • Summary
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Bemiddeling




48

, 6. Bemiddeling

6.1 Inleiding

Wanneer?

• Gebruikt als de partijen betrokken in het conflict niet tot een oplossing komen


Hoe?

• Derde partij die onafhankelijk is gaat bemiddelen
→ Nemen beslissing : rechter of arbiter
OF
→ Nemen geen beslissing : bemiddelaar


Functie bemiddelaar

• Begeleidt partijen om conflict op te lossen door met elkaar in gesprek te gaan en
te onderhandelen
- Inschatting maken van positief, standpunten en aard van de
conflictsituatie
- Creëert ruimte tussen partijen om verhaal te vertellen
- Stelt zich onafhankelijk op en is wisselend betrokken
- Kan confidentialiteit in acht nemen
- Grondhouding van empathie, respect en aanvaarden


Conflicterende partijen

1. Partij 1 : klager
2. Partij 2 : uitgenodigde


De conflicterende partijen

• Zijn niet in positie om eisen te stellen aan elkaar
• Vertrekken vanuit persoonlijke bekommernissen
• Bepalen van inhoud
• Gaan op zoek naar creatieve oplossingen
• Nemen beslissingen




49

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