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Dit document bevat de eindopdracht van het vak conflicthantering en omgaan met agressie, welke in het derde jaar gegeven wordt.
Eindopdracht
Conflicthantering en
omgaan met agressie
Hogeschool Leiden Opleiding
SJD
Naam Naam docent
Studentennummer
datum
Klas Reguliere kans
Studiejaar 20….-20….
Inhoudsopgave
Inleiding.............................................................................................3
1. Conflictanalyse...............................................................................3
1.1. Omschrijving conflict.................................................................................... 3
1.2. Uitdrukking van het conflict.........................................................................4
, 1.3. Bron van het conflict.................................................................................... 4
1.4. Latent of manifest conflict............................................................................5
1.5. Sociaalpsychologische verklaring.................................................................5
1.6. Escalatiemodel van Glasl.............................................................................. 5
1.7. Toegepaste conflictstijlen............................................................................. 6
1.8. Strategie....................................................................................................... 7
2. Reflectie en leerdoelen....................................................................7
2.1. Bijeenkomst 1............................................................................................... 7
2.2. Bijeenkomst 2............................................................................................. 12
2.3. Bijeenkomst 3............................................................................................. 15
2.4. Bijeenkomst 4............................................................................................. 18
3. Agressieprotocol...........................................................................22
3.1. Overeenstemming met literatuur...............................................................22
3.2. Belangrijkste meerwaarde..........................................................................23
3.3. Toevoeging agressieprotocol.....................................................................23
Literatuurlijst...................................................................................24
Bijlage I – Voorbereidingsopdrachten.................................................25
Bijeenkomst 1.................................................................................................... 25
Bijeenkomst 2.................................................................................................... 26
Bijeenkomst 3.................................................................................................... 27
Bijeenkomst 4.................................................................................................... 29
Bijlage II – Agressieprotocol naam organisatie 2020............................30
Inleiding.............................................................................................2
1. Conflictanalyse..............................................................................3
1.1. Omschrijving conflict.................................................................................... 3
1.2. Uitdrukking van het conflict.........................................................................3
1.3. Bron van het conflict.................................................................................... 4
1.4. Latent of manifest conflict........................................................................... 4
1.5. Sociaalpsychologische verklaring.................................................................4
1.6. Escalatiemodel van Glasl............................................................................. 5
1.7. Toegepaste conflictstijlen............................................................................. 5
1.8. Strategie...................................................................................................... 6
2. Reflectie en leerdoelen..................................................................7
2.1...........................................................................................................................Bijeenkomst 1
7
2.2. Bijeenkomst 2............................................................................................ 11
2.3. Bijeenkomst 3............................................................................................ 14
2.4. Bijeenkomst 4............................................................................................ 17
3. Agressieprotocol.........................................................................20
3.1. Overeenstemming met literatuur...............................................................20
3.2...................................................................................................Belangrijkste meerwaarde
21
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