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Summary Consument en Marketing (Consumer and Marketing): Book + Readings

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This are the lectures of the course 'Consument en Marketing'

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  • December 13, 2021
  • 62
  • 2021/2022
  • Class notes
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Consument & Marketing
Business kun je benaderen vanuit twee kanten Consumer of Capital

Marketing
The social and managerial process by which individuals and groups
obtain what they need and want through creating and exchanging
products and value with others
 Wisselwerking organisaties en klanten


Prijsverschillen, stereotypering  marketing

Consumer behavior
Reflects the totality of consumers’ decisions with respect to the acquisition, consumption, and
disposition of goods, services, time, and ideas by (human) decision making [over time]

B: Kennisclip Cursusuitleg – Topic 1: Consumer Behavior

Understanding Consumer Behavior
o Psychological Core
 Hoe kijken mensen naar producten
o Process of Making Decisions.
 Hoe komen mijn keuzes tot stand?
o Social Influences (External influences)
 Welke invloeden zie/ervaar ik?
 Beinvloed Psychological Core en Process of Making Decisions

Psychological Core
 Motivation, Ability and Opportunity
 Twee bronnen van informatie: Internal Information (learning and memory) & External
Information (attention and perception)
 Understanding: comprehension and categorization
o Informatie  begrip van materie
 Attitudes: cognition and affect
o Wat weet je al over een product; oordeel
1 Framework Psychological Core

Process of Making Decisions
 Welk probleem is er
 Welke informatie heb ik
 Keuze maken
 Evaluatie/Reflectie: was het een goede
2 Process of Making Decisions
aankoop

Understanding Consumer Behavior
 Waarom maakt iemand een bepaalde keuze?
 Teveel keuzes?
 Paradox of choice
 Teveel keuze is detrimental


1

, Social




Influences
 Conformity
 Compliance
 Obedience and authority




2

,C: Motivation, Ability and Opportunity

Motivation, Ability and Opportunity – Willen & Kunnen
 Wel complementair
 Niet compenseerbaar


(Consumer) Opportunity
 Circumstances to Act
 Time
 Distraction
 Information
o Amount
o Complexity
o Repetition

(Consumer) Ability
 Resources to Act
 Product Knowledge and Experience
 Cognitive Style 2 Het Triade model – Theo Pois
 Intelligence, Education and Age (Tilburger)
 Money

(Consumer) Motivation
 Willingness to Act
 Personal Relevance
 Consistency with the self, values, needs, goals, emotions
 Inconsistency with attitudes
 Perceived risk

WAAROM?
Wat is het effect hiervan op Consumer Behavior
 Hoge motivatie zorgt ervoor dat men meer tijd wil spenderen aan het zoeken van informatie
 Meer gedreven om te leren over mogelijke alternatieven
 Weinig motivatie om informatie te vergaren over een merk  niet vatbaar voor reclame van
andere mensen
 Welke doelen willen we behalen
 Wijze waarop we kijken en aanschaffen
 Hoe wordt de omgeving beïnvloed

Onderliggende motivatie is niet altijd wat het lijkt  wat zijn de echte motivationele aspecten

WAT?




3 Wat drijft motivatie?

3

, Motivation
The biological, rational, emotional, and/or social force that initiates and directs behavior

The inferred process within an individual that causes that organism to move towards a goal, or

The internal process leading to behavior to satisfy needs
 Zet aan tot actie
 Needs & Goals

Needs & Goals
 Komen voort uit Innate (onszelf) & Learned (buitenaf)

Need
Discrepancy between actual and desired state
 Social (voor jezelf) & Non-social (onstaan tijdens interactie met je omgeving)

Goal
A desired state

Indifference zone
Het maakt me eigenlijk niet echt uit

Changed in desired state/Goal
Je uiteindelijke doel veranderd
4 Needs & Goals
 Het zien van een mooiere auto

Change in actual state
Je huidige situatie veranderd
 Je rijdt je auto in de prak




Maar wat nou als iets tot meerdere categorieën behoord?  Goal system
Goal system

4

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