Individual Case Study 2 Starbucks cooperation
Individual Case Study 2 Starbucks cooperation'Individual Case Study 2 Starbucks cooperation
Individual Case Study 2 Starbucks cooperation'Individual Case Study 2 Starbucks cooperation
Individual Case Study 2 Starbucks cooperation
Individual Case Stu...
I
ndi
vi
dua
lCa
seSt
udy2–St
arb
uck
sCor
por
ati
on
Gr
oup3-
BUSI
690
-D0
2
Dr
.Rob
ertD.
Wal
do
, STARBUCKSCORPORATI
ON 2
I
ndi
vi
dua
lCa
seSt
udy2–St
arb
uck
sCo
rpo
rat
ion
E
xec
uti
veSu
mma
ry
St
arb
uck
sCor
por
ati
on(
SBUX)s
tar
tedi
n19
71a
sas
oli
tar
ybi
st
roi
nSe
att
le
,Wa
shi
ngt
ona
nd
r
ema
insh
omet
oth
ecomp
any
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ead
qua
rte
rs.
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ay,
iti
sth
ewor
ld’
sla
rge
ste
spr
ess
o,l
ead
ingr
oas
tera
nd
r
eta
il
erofs
pec
ial
tyc
off
ees
.Th
ecomp
any
’sob
jec
ti
vei
stoe
sta
bli
shSt
arb
uck
sast
hemos
tre
cog
niz
eda
nd
r
esp
ect
edb
ran
dofc
off
eei
nth
ewor
ld.
Toa
chi
evet
hisg
oal
,t
heSt
arb
uck
sCor
por
ati
onwi
l
lcon
tin
uet
o
r
api
dl
yex
pan
dit
sre
tai
lop
era
tion
s,g
rowi
tsma
ilor
dera
nds
pec
ial
tys
ale
sop
era
tion
s,a
nds
ele
cti
vel
y
p
urs
ueot
herop
por
tun
iti
est
ole
ver
agea
ndg
rowt
heSt
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uck
sbr
andt
hrou
ght
hei
ntr
odu
cti
onofn
ew
p
rod
uct
san
dth
ede
vel
opme
ntofn
ewdi
st
roc
han
nel
s.I
nth
isc
ases
tud
y,t
hec
orp
ora
tee
xec
uti
onof
St
arb
uck
sbu
sin
essmode
lan
dst
rat
egyr
ece
ive
sas
ses
sme
ntb
yre
vie
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gth
ecomp
any
’si
ncome
s
tat
eme
nt,
bal
anc
esh
eet
,an
dst
ate
men
tofc
ashf
lowsi
nth
ela
stt
hre
efi
sca
lye
ars
.Th
isr
evi
ewi
nde
tai
l
wi
l
lde
ter
min
ewh
eth
ert
hec
omp
anyme
tit
sex
pec
tede
xec
uti
onofs
tra
teg
icob
jec
ti
vesa
ndf
urt
her
mor
e
de
cid
efu
tur
efi
nan
cin
gne
edsoft
hec
omp
any
.Th
efi
nan
cia
lme
asu
reme
ntsu
til
i
zedi
nth
isc
ases
tud
y
d
ete
rmi
net
hes
oun
dne
ssoft
hec
omp
any
’sf
ina
nci
alp
oli
ci
esa
ndt
hea
bil
i
tyt
oma
ked
eci
si
onsonwh
eth
er
t
oin
ves
tint
hec
omp
any
’ss
toc
k.
E
xis
tin
gMi
ssi
on,
Obj
ect
ive
s,a
ndSt
rat
egi
es
Ass
tat
edonSt
arb
uck
’sc
omp
anywe
bsi
te
:“Ou
rmi
ssi
on:
toi
nsp
irea
ndn
urt
uret
heh
uma
nsp
iri
t–on
e
p
ers
on,
onec
up,
andon
ene
igh
bor
hooda
tat
ime
”[CI
TATI
ONCom1
9\l
103
3].
Man
age
men
tan
demp
loy
eesl
i
ve
b
ycor
eva
lue
sth
ate
nsu
rea
chi
eve
men
toft
hec
omp
any
’smi
ssi
ons
tat
eme
nt.
The
sec
orev
alu
esd
eri
vef
romt
he
,c
omp
any
’sa
bil
i
tyt
oof
ferp
rod
uct
, STARBUCKSCORPORATI
ON 3
d
iff
ere
nti
ati
ont
hrou
ghp
remi
umqu
ali
tyc
off
eeu
sin
gth
efi
nes
tcof
feeb
ean
sfr
oma
llov
ert
hewor
ld.
Th
ecomp
anyma
int
ain
sane
xce
ll
ents
upp
lyc
hai
nth
atn
urt
ure
sar
ela
tion
shi
pwi
thi
tss
upp
lyc
hai
n
p
art
ner
spr
ovi
di
ngqu
ali
tyr
awma
ter
ial
s.Th
ecomp
any
’sob
jec
ti
vea
ll
owsma
nag
eme
nta
nde
mpl
oye
es
t
oes
tab
li
shah
uma
ncon
nec
ti
onwi
thi
tsc
ust
ome
rst
hata
ll
owst
hec
ust
ome
rst
owh
env
isi
ti
nga
St
arb
uck
sloc
ati
ont
ofe
ela
sift
heyb
elon
g.Th
iss
ens
eofb
elon
gin
gex
per
ien
cedb
yth
ecu
stome
rs
c
har
act
eri
zest
hemi
ssi
ons
tat
eme
nta
sita
ll
owst
hec
ust
ome
rst
obeap
artofan
eig
hbor
hooda
way
f
romh
omea
ndwor
k.
Th
emi
ssi
ons
tat
eme
ntp
res
ent
sit
sel
fasas
tra
teg
icma
nag
eme
ntp
roc
esst
ogr
owt
he
c
omp
any
’sb
usi
nes
s.Th
ere
for
e,t
hec
omp
any
’ss
tra
teg
yisab
asi
soff
ourp
il
la
rs:
1)t
hea
bil
i
tyt
oma
ke
t
hec
ust
ome
rsf
eel
li
keb
ein
ginaSt
arb
uck
sloc
ati
oni
sat
hir
d-p
lac
eex
per
ien
ce.
Asme
nti
one
dint
he
p
rev
iou
spa
rag
rap
h,St
arb
uck
swa
ntsc
ust
ome
rst
ofe
ela
sift
heya
rea
thomeorwor
kwi
tht
hea
bil
i
ty
t
obec
omf
ort
abl
ean
dbei
nar
ela
xeda
tmos
phe
ret
obewi
thf
ri
end
sora
lon
e,2
)pr
odu
ct
d
iff
ere
nti
ati
ont
hrou
ghb
yof
fer
ingt
heh
igh
estqu
ali
tyofc
off
eeb
ean
san
dcu
stome
rse
rvi
cet
oit
s
c
ust
ome
rs,
3)t
hec
omp
anys
eek
slon
g-t
ermi
nve
stme
nta
ndp
rof
it
sth
rou
ghI
nte
rna
tion
alma
rke
t
e
xpa
nsi
onwh
il
efoc
usi
ngond
eve
lop
inga
nde
mer
gin
gec
onomi
es,
and4
)th
ecomp
anys
eek
sto
i
nte
gra
tet
ech
nol
ogyt
hrou
ghou
tva
riou
sse
gme
ntsofi
tsb
usi
nes
spr
oce
sse
s.
Ne
wMi
ssi
onSt
ate
men
t
Th
eSt
arb
uck
sCor
por
ati
onp
rov
ide
s(2
)-h
and
cra
fte
dbe
ver
age
sma
def
romt
he(
7)-
fi
nes
tcof
fee
b
ean
sfor(
1)-
men
/wome
nwh
ode
sir
etoi
nsp
irea
ndn
urt
uret
heh
uma
nsp
iri
twi
thas
upe
rbc
ust
ome
r
e
xpe
rie
nceon
epe
rson
,on
ecu
p,a
ndon
ene
igh
bor
hooda
tat
imewi
thi
nac
ozya
tmos
phe
re.
Thr
oug
hou
r(3
)
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