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Volledige samenvatting communicatievaardigheden

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Volledige samenvatting van het vak Communicatievaardigheden aan de Hogent gedoceerd door mevr. Soenen. (afdeling rechtspraktijk)

Last document update: 2 year ago

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  • December 20, 2021
  • December 27, 2021
  • 27
  • 2021/2022
  • Summary

1  review

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By: duboiselita • 1 year ago

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Inhoudsopgave

1. Inleiding................................................................................................................................................. 3
1.1 Communicatie ............................................................................................................................................... 3
1.2 Soorten communicatie .................................................................................................................................. 3
1.2.1 Indeling ................................................................................................................................................. 3
1.2.2 Mengvormen ........................................................................................................................................ 5
1.3 Formeel-zakelijke communicatie .................................................................................................................. 5
1.3.1 Kenmerken ............................................................................................................................................ 5
1.3.2 Eisen aan formeel-zakelijke communicatie........................................................................................... 5
1.4 De communicatieprocedure .......................................................................................................................... 5

2. Communicatie plannen .......................................................................................................................... 5
2.2 De opdrachtanalyse ...................................................................................................................................... 5
2.2.1 Wat wil je precies bereiken? ................................................................................................................. 5
2.2.2 Voor wie spreek/ schrijf je? .................................................................................................................. 5
2.2.3 Hoe breng je de booschap het best over en met welke randvoorwaarden moet je rekening houden
en met welke situationele factoren moet je rekening houden?.................................................................... 6

3. De tekst ontwerpen ............................................................................................................................... 7
3.1 Probleemstelling en inleiding bouwplannen ................................................................................................. 7
3.3 vaste vragenschema’s................................................................................................................................... 7
3.3.1 Inleiding ................................................................................................................................................ 7
3.3.2 Definitie ................................................................................................................................................ 8
3.3.3 Soorten ................................................................................................................................................. 8
3.3.4 Het gebruik van vaste vragenschema’s................................................................................................. 9
3.3.5 Nut ........................................................................................................................................................ 9
3.4 Effectiviteitseisen aan de inhoud .................................................................................................................. 9

4. De tekst uitschrijven ............................................................................................................................ 10
4.1 Probleemstelling ......................................................................................................................................... 10
4.2 Schrijfrondes ............................................................................................................................................... 10
4.3 De implicaties van de formulering .............................................................................................................. 10
4.3.1 Aspecten van een boodschap ............................................................................................................. 10
4.4 Effectiviteitseisen aan de formulering ........................................................................................................ 11
4.5 Formuleeradviezen op tekstniveau ............................................................................................................. 12
4.5.1 Correcte tekstopbouw ........................................................................................................................ 12
4.5.2 Duidelijke tekstopbouw ...................................................................................................................... 12
4.5.3 Aantrekkelijke tekstopbouw ............................................................................................................... 14
4.5.4 Gepaste tekstopbouw ......................................................................................................................... 14
4.6 Formuleeradviezen op alineaniveau ........................................................................................................... 14
4.6.1 Correcte alineaopbouw ...................................................................................................................... 14
4.6.2 Duidelijke alineaopbouw .................................................................................................................... 15
4.5.3 Aantrekkelijke alineaopbouw ............................................................................................................. 17
4.6.4 Gepaste alineaopbouw ....................................................................................................................... 17
4.7 Formuleeradviezen op zinsniveau ............................................................................................................... 17
4.7.1 Correcte zinsopbouw .......................................................................................................................... 17

1RE 1

, 4.7.2 Duidelijke zinsopbouw ........................................................................................................................ 18
4.7.3 Aantrekkelijke zinsopbouw ................................................................................................................. 20
4.7.4 Gepaste zinsopbouw........................................................................................................................... 22
4.8 Formuleeradviezen op woordniveau........................................................................................................... 24
4.8.1 Correct woordgebruik ......................................................................................................................... 24
4.8.2 Duidelijk woordgebruik ....................................................................................................................... 25
4.8.3 Aantrekkelijk woordgebruik................................................................................................................ 26
4.8.4 Gepast woordgebruik ......................................................................................................................... 27

5. De tekst reviseren ................................................................................................................................ 27




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, Communicatievaardigheden

1. Inleiding
1.1 Communicatie




Communcatie is een proces waarbij een zender een boodschap doorgeeft aan een
ontvanger. De reactie van de ontvanger op de boodschap van de zender wordt feedback
genoemd. Door feedback te geven, wordt de ontvanger dus op zijn beurt zender.

1.2 Soorten communicatie
1.2.1 Indeling

Om communicatiesoorten te onderscheiden, kun je zes criteria hanteren.

Criterium Communicatiesoort
Vorm o Verbaal
à Met behulp van taal.
o Non-verbaal
à Met behulp van niet-talige
elementen.
Kanaal o Mondeling
à Met behulp van gesproken taal.
o Schrfitelijk
à Met behulp van grafische
tekens.
Conventionaliteit o Formeel-zakelijk
à In een professionele en/of
officiële situatie.
o Informeel-vrijblijvend
à In een non-professionele en/of
ongedwongen situatie.
Situatie o Intern
à Binnen een
organisatie/omgeving.

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