Summary
Summary Operations Management chapter 1-18
- Course
- Institution
- Book
Summary of chapters 1-18 of Operations Management
[Show more]
Connected book
Book Title:
Author(s):
- Edition:
- ISBN:
- Edition:
More summaries for
-
MNP2601 ASSIGNMENT 5 SEMESTER 1 2024
-
Full summary of the Business Operations course
-
Operations management summary H2 process strategy and analysis
Seller
Follow
xmanouknielen
Content preview
Chapter 1Pure products output tangible
Mixture product/service tangible/intangible
Pure services output intangible
Relationships
Operations understanding of capabilities development new product ideas
operations.
Operations understanding of capabilities marketing market requirements
operations.
Model applied to Pret a manger:
Input resources … served/ satisfied customers
Transformed resources
Ingredients
Packaging
Customers
Transforming resources
Equipment
Fittings
Staff
outputs are products/services that add value for the customer
Operations management = activity of managing the resources which are devoted to the
production and delivery of products and services.
Analysis on 3 levels:
Level of supply network between operations
Level of operation between processes
Level of process between resources
4V-model
Low Volume high
High Variety low
High Variation demand low
High Visibility low
Volume
Low High
Less systemization Specialization
High unit costs capital intensive
Variety
High Low
Flexible well defined
Complex routine/ standardized
,Variation in demand
High Low
Anticipation stable
Changing capacity predictable
Visibility
High Low
Customer contact high staff utilization
Short waiting tolerance time between production and consumption
Chapter 2
Operations performance QSFDC
Quality
Speed
Flexibility
Dependability
Cost
Triple Bottom line People planet profit
Quality = conformance with which the product or service is produced
External benefit avoids customer complaints
Internal benefit prevents errors, saving costs
Speed
External = time between customer asking and getting a product
Internal = reduces need to manage transformed resources as they pass through the
operation
Dependability
External = enhances product/service in the market
Internal = prevents late delivery, prevents disruption
Flexibility = ability to change
Product/service flexibility
Mix flexibility
Volume flexibility
Delivery flexibility
Costs = staff, materials and technology
Polar diagrams shows the importance
of each performance.
, Chapter 3
Strategy
Broad objectives towards overall goal
Planning the path
Long-term objectives
Total picture (not individual)
Operations
Processes in relation to delivery
Operationeel vs strategisch (dag-tot-dag)
Beide horen tot operations
Operations strategy = long-term broad objectives of operations and planning a path to
achieve goals
Rollen van operations in een strategie
Implementing strategy
Supporting strategy
Driving strategy
4 stage model
Correct worst problems implementing strategy
adopt best practice supporting strategy link
strategy operations driving strategy operations
advantage.
4 perspectives on operations strategy
Corporate (top down)
Business (top down)
Operational experience (bottom up)
Market requirements
Order qualifier = klant kiest jou op je kwaliteiten
Order winner = waarom de klant jou uiteindelijk kiest boven andere producten/services
Operations resources are a sustainable competitive advantage when:
Valuable
Rare
Difficult to imitate
Difficult to substitute
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller xmanouknielen. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $6.15. You're not tied to anything after your purchase.
Can Stuvia be trusted?
4.6 stars on Google & Trustpilot (+1000 reviews)
56326 documents were sold in the last 30 days
Founded in 2010, the go-to place to buy study notes for 14 years now