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Samenvatting Toegepaste Organisatiekunde, ISBN: 9789001738495 Bedrijfskunde hoofdstuk 11: beheersing
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Hoofdstuk 11: BeheersingToegepaste organisatiekunde
Peter thuis
8e druk
ISBN: 978-90-01-73849-5
, Hoofdstuk 11: Beheersing
Inhoudsopgave
11.1 Enkele beheersingsthema’s ............................................................................................................. 4
11.1.1 Waarom beheersen .................................................................................................................. 4
11.1.2 Vormen van beheersing ........................................................................................................... 4
11.1.3 Bronnen van beheersing .......................................................................................................... 4
11.1.4 Criteria voor de effectiviteit van beheersing............................................................................ 4
11.1.5 Externe factoren die van invloed zijn op het meest geschikte beheersingssysteem ............... 5
11.1.6 Managementmethoden voor beheersing ................................................................................ 6
11.1.7 Beheersing via een systeembenadering................................................................................... 6
Voorwaartskoppelende beheersingsacties (feedforward).............................................................. 6
Achterwaartse of terugkoppelende beheersing (feedback) ........................................................... 6
11.1.8 Beheersing volgens Merchant .................................................................................................. 7
Resultatenbeheersing...................................................................................................................... 7
Activiteitenbeheersing .................................................................................................................... 7
Personeelsbeheersing ..................................................................................................................... 7
11.1.9 De financiële planning- en controlcyclus ................................................................................. 8
11.2 Procesbeheersing: logistiek ............................................................................................................. 8
11.2.1 Material management en fysieke distributie ........................................................................... 8
Material management (interne logistiek) ....................................................................................... 9
Fysieke distributie (externe logistiek) ............................................................................................. 9
11.2.2 Inrichting van logistieke processen .......................................................................................... 9
De verschillen in productiesystemen op basis van de proces- of productoriëntatie ...................... 9
Ketenafhankelijkheid in productiesystemen ................................................................................. 10
Logistieke langetermijnbeslissingen .............................................................................................. 11
Logistieke middellangetermijnbeslissingen .................................................................................. 11
Logistieke kortetermijnbeslissingen .............................................................................................. 11
11.2.3 Voorraadbeheersing ............................................................................................................... 11
Voorraadbeheersing als basis voor productfilosofieën................................................................. 11
11.3 Procesbeheersing: kwaliteit .......................................................................................................... 12
11.3.1 Kwaliteitsbeleid ...................................................................................................................... 12
11.3.2 Het kwaliteitssysteem en ISO-certificering ............................................................................ 13
11.3.3 Totale kwaliteitszorg .............................................................................................................. 13
KAIZEN-principe ............................................................................................................................. 13
Gemba-walk................................................................................................................................... 13
Het EFQM- en INK-model voor kwaliteitszorg .............................................................................. 13
11.3.4 Traditionele kwaliteitszorg ..................................................................................................... 14
2|Pagina
, Hoofdstuk 11: Beheersing
11.3.5 Kwaliteitskosten ..................................................................................................................... 15
Begrippenlijst:........................................................................................................................................ 15
3|Pagina
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