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Case 2: hotel takeoverLector Ilke Somers Paper case 2
Student: Aurora Amaradio
1 Hotel C
Academiejaar 2021-2022
Ba Hotelmanagement
,2
, 3
Inhoudstafel
Lijst van tabellen ........................................................................................................................ 5
Lijst van figuren ......................................................................................................................... 6
Inleiding...................................................................................................................................... 7
1. Crowne Plaza Brussels Airport ........................................................................................... 8
1.1 Introductie ....................................................................................................................... 8
1.2 Hotelgroep & hotelmerk .................................................................................................. 9
1.3 Hotelclassificatie ............................................................................................................. 9
2. Housekeeping departement binnen verschillende hotelclassificaties ............................. 12
2.1 Organigram van het housekeeping department ............................................................. 12
2.2 Taken housekeeping departement ................................................................................. 13
2.3 Wie voert wat uit ........................................................................................................... 15
2.4 Housekeeping trolley ..................................................................................................... 15
2.5 Communicatie binnen het housekeeping departement .................................................. 17
3. Uitbesteding in het housekeeping departement ............................................................... 19
3.1 Voor- en nadelen ........................................................................................................... 19
3.2 Belgische bedrijven ....................................................................................................... 20
3.3 Outsourcing-contracten ................................................................................................. 21
4. Mileubewustzijn in het housekeeping departement ........................................................ 23
4.1 Duurzame acties voor housekeeping ............................................................................. 23
4.2 Belgische leveranciers ................................................................................................... 23
5. Artikels housekeeping ........................................................................................................ 25
5.1 Artikel 1: le nettoyage de chambre d’hôtel ................................................................... 25
5.2 Artikel 2: Housekeeping and the real impact on your hotel’s reputation ...................... 25
, 4
6. Housekeeping manager (brochure) ................................................................................... 27
Besluit ....................................................................................................................................... 28
Bibliografie ............................................................................................................................... 29
Bijlagen .................................................................................................................................... 31
, 5
Lijst van tabellen
Tabel 1: hotelmerken die tot de hotelgroep InterContinental Hotels Groep behoren ...................... 9
Tabel 2: Groepering van hotelmerken van InterContinental Hotels Groep per classificatie ......... 11
Tabel 4: eigen verwerking op basis van Somers Ilke (2021), Case 2: hotel takeover [syllabus].
Erasmushogeschool Brussel, Hotelmanagement. ........................................................................... 15
Tabel 5: Housekeeping report ........................................................................................................ 15
Tabel 6: : Housekeeping trolley ..................................................................................................... 16
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