Summary

Summary all lectures Management and Information Systems (Business Economics)

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Course
Management & Informatiesystemen (330093B6)

Institution
Tilburg University (UVT)

Book
Information Systems Today

Comprehensive summary of all lectures in the course Management and Information Systems. The fabric is summarized per week, and includes images and tables to make the fabric clear. The summary includes both the theory and the practical part (Explanation of business process modelling using Woped). Th...

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Summarized whole book? No
Which chapters are summarized? Hoofdstuk 2-4-5-8-9-10
Uploaded on January 3, 2022
Number of pages 33
Written in 2020/2021
Type Summary

management
information systems
mis
computer
it
tilburg university
business intelligence
e commerce
trends
blockchain
petrinet
woped
management information systems
management and information systems

Book Title:Information Systems Today

Author(s):Joseph Valacich, Christoph Schneider

Edition:2017
ISBN:9781292215976
Edition:8

Institution
Tilburg University (UVT)
Education
Bedrijfseconomie
Course
Management & Informatiesystemen (330093B6)

marliesnoeijen

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Marlie Snoeijen 2020-2021

Samenvatting hoorcolleges Management en Informatiesystemen
Week 1 - Introduction
Information system (IS): the combination of people and information technology (IT):
hardware-software-communication that create/collect/process/store/distribute useful data
& information in an organization.
→ To build effective Information Systems, we need to understand what knowledge is
needed

Designing information systems:
• Data
• Hardware/Software/Telecommunications Networks (IT)
• People
• Organizations

Information management: the management of IT + business processes + people, to obtain a
strategic objective
Digital divide: we are very dependent on information and ICTs. People can be left behind in
the Information Age.
DIKW model
Van raw data naar de use of knowledge in decision
making processes (van weer-gegevens naar
beslissing bus/fiets)

Week 2 – Trends, intro to Business Intelligence

Trends in IT:
Mobile Het gebruik van mobiele devices
Implicaties: new way to reach
customers/different organization of
work/different payment methods
→ Apple Pay
Social media Organizations use social media to
encourage employee collaboration/to
connect with their customers
Internet of Things Devices have embedded computers and
sensors, enabling connectivity over the
Internet.
Applications: Parking spaces, smart homes
Cloud computing The Internet as the platform for
applications and data. Applications that

1

, Marlie Snoeijen 2020-2021

used to be installed on individual
computers increasingly kept in the cloud.
→ Gmail, docs, Calendar, MS Azure
Big data & business analytics 5 V’s: volume-variety-velocity-veracity-
value
E-commerce Business, consumer, government (B2B, B2C,
C2G)

Recommender systems: systems that seek
to predict the rating/preference that a user
would give to an item (‘Consumers who
bought this also bought this’)
Dynamic pricing: flexible prices for
products/services based on current market
demands
Artificial Intelligence Two basic ideas:
• Studying the thought processes of
humans
• Representing & duplicating these
processes via machines
→ Chat bot
Blockchain A shared digital database to specify
contracts/transactions
• Fiddling with transactions not
possible (real-time copy)
→ Cryptocurrencty (Bitcoin)
→ Smart contracts: automated contracts
via blockchain, blockchain as trustmachine
(voting machines, registration of property,
savings account)

Introductie Business Intelligence/analytics
Data management: managing data as a valuable resource
→ Data production, assembly/logistics/storage, processing/analysis/consumption

Business intelligence: transforming data into meaningful information/knowledge to support
business decision-making
→ Van ruwe data naar iets bruikbaars/aantrekkelijks

1. Data
Items that are the most elementary descriptions of
things/events/activities/transactions.
→ Intern/extern, gestructureerd/ongestructureerd
Nominaal: geen volgorde (man/vrouw, marital status)
Ordinal: wel volgorde (laag-hoog)

2

, Marlie Snoeijen 2020-2021

Interval: equal intervals, géén natuurlijk nulpunt (Celsius,
order date)
Ratio: natuurlijk nulpunt (Kelvin, sales, cost per order)

2. Information
Organized data that has meaning and value

3. Knowledge
Processed data/information that is applicable to a business decision problem
Business intelligence methods:
Descriptive analytics Use data to understand past & present
→ Reporting, dashboards
Predictive analytics Predict future behavior based on past
performance
→ Historische database
Prescriptive analytics Make decisions/recommendations to
achieve best performance
→ Econometrie

Week 3 – Business process modeling 1

Business process: a set of activities that jointly realize a business goal
→ Sale of products, purchase of materials, order-to-cash

Business process management: concepts, methods & techniques to
support the design, administration, configuration, enactment and
analysis of business processes.
→ We’re focusing on the operational business processes (Petri Net)

Voor een model is een information system en operational process nodig.

_________________________________________________________________
A process/workflow/procedure specifies:
• Which steps are required
• In what order
→ Purchase order process, tax declaration process, insurance claims process

3 elements:
Tasks/transition • A logical unit of work
• A task is atomic: commit/rollback
• Actief
• Altijd een naam!
→ Een order plaatsen, een bestelling doen

3

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