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Onderzoeksopdracht Recht en Klachtenprocedures

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  • January 5, 2022
  • 23
  • 2021/2022
  • Case
  • Onbekend
  • 7-8

1  review

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By: samschaefer10 • 2 year ago

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Recht &
Klachtenprocedure




27-09-2021


Docent: Ype Jan Van Slooten
Gemaakt door: Edzer Kooistra
Opleiding: Junior Accountmanager
School: ROC Friese Poort
Vak: Recht & Klachtenprocedures

,Inhoudsopgave

Inhoudsopgave.......................................................................................................2
Inleiding..................................................................................................................3
Onderzoeksopdracht Recht en klachtenprocedures................................................4
Onderwerp 1: Kennismaken met het bedrijf...........................................................4
Onderwerp 2: Algemene voorwaarden...................................................................8
...............................................................................................................................8
Onderwerp 3: Koopovereenkomst........................................................................11
.............................................................................................................................11
Situaties:............................................................................................................13
Onderwerp 4: Klachtenprocedure.........................................................................16
.............................................................................................................................21
Conclusies en aanbevelingen:...............................................................................21




2

, Inleiding

Voor het onderzoeksopdracht Recht en Klachtenprocedures ben ik voor de
bedrijven Jako en Arriva gegaan. Met beide bedrijven had ik al een connectie.
Natuurlijk Arriva omdat ik bijna elke dag hun diensten gebruik en Jako omdat ik
met hen veel zaken deed tijdens mijn stage bij Muta Sport. Daardoor had ik ook al
een persoonlijke connectie binnen het bedrijf die me informatie over
klachtenprocedures kon verlenen. Zeer interessante bedrijven dus. In dit verslag
hoop ik u te informeren over de bedrijven, de algemene voorwaarden van de
bedrijven, de koopovereenkomsten en tot slot de klachtenprocedure. Veel
leesplezier.




3

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