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InhoudsopgaveSix sigma ........................................................................................................................................................ 3
De 4 principes van lean six sigma: ...................................................................................................................... 3
De vijf wetten van lean six sigma: ...................................................................................................................... 3
Wat is de six sigma cyclus? ................................................................................................................................ 3
Design of experiments (DoE): ............................................................................................................................. 4
ANOVA ............................................................................................................................................................... 4
Generieke aanpak voor een Lean Six Sigma verbetertraject .............................................................................. 4
High performance organisatie ........................................................................................................................ 5
De vijf HPO-factoren ........................................................................................................................................... 5
Procesmanagement........................................................................................................................................ 6
Wat is een proces ............................................................................................................................................... 6
Wat is procesmanagement ................................................................................................................................ 6
Wat is toegepast procesmanagement ............................................................................................................... 6
Wat is de PDCA-cirkel van procesmanagement ................................................................................................. 6
Soorten processen .............................................................................................................................................. 6
Output kenmerken ............................................................................................................................................. 7
Werkvormen ....................................................................................................................................................... 7
Processen verbeteren ..................................................................................................................................... 7
Kwaliteitsgoeroes: .............................................................................................................................................. 7
Ontwikkeling in kwaliteitsdenken: ..................................................................................................................... 7
Volwassenheidsstadia van organisaties ............................................................................................................. 8
Focus van procesmanagement aanbrengen ...................................................................................................... 8
Organisatieontwikkeling volgens Greiner. ......................................................................................................... 8
Processen beschrijven .................................................................................................................................... 8
Stappenplan van het beschrijven van processen ................................................................................................ 8
Procesarchitectuur bepalen................................................................................................................................ 9
Risico-analyse ..................................................................................................................................................... 9
Proceskenmerken vastleggen ............................................................................................................................. 9
Proceskenmerken ............................................................................................................................................... 9
Format van procesbeschrijvingen..................................................................................................................... 10
Workflowmanagementsysteem ....................................................................................................................... 10
Processen besturen ...................................................................................................................................... 10
Voorwaarden (stappenplan) voor procesbesturing. ......................................................................................... 10
Bepalen van de organisatiestrategie................................................................................................................ 11
1
, Voorbeelden van kritische succesfactoren ....................................................................................................... 11
Een meetplan bevat: ........................................................................................................................................ 11
Bestuurbaarheid van processen is afhankelijk van........................................................................................... 11
Procesregelingen .............................................................................................................................................. 11
Maatregelen bij afwijkingen ............................................................................................................................ 12
Sandcone model: .............................................................................................................................................. 12
Afwegingsmodel:.............................................................................................................................................. 12
Processen analyseren ................................................................................................................................... 13
Stappenplan procesaudit.................................................................................................................................. 13
Analyseren van de performance van het proces .............................................................................................. 13
Analyse van de kwaliteit van het proces .......................................................................................................... 13
Analyse van de betrouwbaarheid van het proces ............................................................................................ 13
Statistische proces controle (SPC) .................................................................................................................... 14
Analyse van de doorlooptijd ............................................................................................................................. 14
Analysetechnieken............................................................................................................................................ 14
Processen verbeteren ................................................................................................................................... 14
Systeemtechnisch verbeteren ........................................................................................................................... 14
Sociaal dynamisch verbeteren. ......................................................................................................................... 14
Ongewenste neveneffecten van prestatiemanagement .................................................................................. 15
Specifieke verbetermethoden:.......................................................................................................................... 15
Six Sigma .......................................................................................................................................................... 15
Lean management ........................................................................................................................................... 15
Lean instrumenten BLZ 297 .............................................................................................................................. 16
Theory of Constraints (ToC) .............................................................................................................................. 16
Total Productive Maintenance (TPM) .............................................................................................................. 17
Quick Response Manufacturing (QRM) ............................................................................................................ 17
Integrale verbetermethoden ............................................................................................................................ 17
Business Process Management ........................................................................................................................ 17
Total Quality Management .............................................................................................................................. 17
Benchmarking .................................................................................................................................................. 18
Business Process Reengineering ....................................................................................................................... 18
Innovatie .......................................................................................................................................................... 18
Systeemtheorie ............................................................................................................................................ 18
Begrippen van de systeemtheorie .................................................................................................................... 18
De tijdsfactor in het systeem ............................................................................................................................ 19
Rekenkundige benadering van het systeemgedrag ......................................................................................... 19
Probleemoplossingstechnieken .................................................................................................................... 19
2
, Creativiteitstechnieken ..................................................................................................................................... 19
Associatietechniek; 635-methode .................................................................................................................... 20
Veranderkundige aanpak ............................................................................................................................. 21
Redenen om niet te willen veranderen. ............................................................................................................ 21
Omgaan met individuele weerstand ................................................................................................................ 22
Veranderfase en stijl......................................................................................................................................... 22
Medewerkers met weerstand (vier weerstandstypen) ..................................................................................... 22
Kotter’s 8-stappen plan voor veranderen ......................................................................................................... 23
Six sigma
De 4 principes van lean six sigma:
Principe 1: Stel uw klanten tevreden met snelheid
Principe 2: Verbeter uw processen
Principe 3: Werk samen voor een maximale opbrengst
Principe 4: Baseer beslissingen op gegevens en feiten
De vijf wetten van lean six sigma:
1 De wet van de markt.
De kwaliteit wordt bepaald door de behoefte van de markt.
2 De wet van de flexibiliteit.
Hoe snel schakelen medewerkers om naar andere werkzaamheden.
3 De wet van de concentratie
20% van de activiteiten veroorzaken 80% van de problemen. Concentreer je op die 20%.
4 De wet van de snelheid.
Verminder het WIP (work in progres) zodat het proces sneller verloopt.
5 De wet van de complexiteit en kosten.
Verminderen van variatie.
Wat is de six sigma cyclus?
DMAIC:
1. Define: Defineer problemen en stel doelen.
2. Measure àMeten, genereren van stuurinformatie (flowcharts, meetplan, FMEA)
3. Analyse àAnalyseren van meetgegevens
4. Improve à Verbeteren van de processen
5. Control à
3
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