Most important things are in it, but there are a lot of language and spelling errors and really not organized at all
By: muts • 2 year ago
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(Edit: had contact with Maarten and the errors have been corrected. A nice summary and good to use for your exam!)
By: Maarten1324 • 2 year ago
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Reply deleted by the user
By: muts • 2 year ago
Translated by Google
Example: On page 23, you give the meaning of cognitive dissonance. This is not the meaning of cognitive dissonance but of selective information processing. There are also a number of spelling and typing errors. For a price of 7.48, you can expect a little more. Hence my low rating.
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Communicatie
Samenvatting
Studiejaar 2021-2022
1
,Inhoudsopgave
1. Non-verbale communicatie...................................................................................................... 3
1.1 Basisbehoeftes van de mens.....................................................................................................................5
1.2 Analoge en digitale communicatie............................................................................................................5
1.3 Inhoudsniveau, betrekkingsniveau en metacommunicatie......................................................................6
Nature en Nurture......................................................................................................................... 6
1.4 Dragers van non-verbale communicatie...................................................................................................9
2. Interpersoonlijke communicatie............................................................................................ 11
2.1 Gesprekken in sociale relaties............................................................................................. 11
2.2 De beleefdheidstheorie...........................................................................................................................12
2.3 Communicatiepatronen..........................................................................................................................14
2.4 Standaardreacties....................................................................................................................................14
2.5 Wederkerigheid.......................................................................................................................................15
2.6 Compensatie............................................................................................................................................15
2.7 Transactionele analyse............................................................................................................................16
3. Interculturele communicatie.................................................................................................. 21
3.1 Fijnmazige structuren en grofmazige structuren...............................................................22
3.2 De zes cultuurdimensies van Geert Hofstede.........................................................................................23
2
, 1. Non-verbale communicatie
non-verbale communicatie: alle communicatie die we uitdragen, zonder daarbij woorden te
gebruiken. Zowel bewust als onbewust.
Bijvoorbeeld:
Gapen, knikken.
70% van alle communicatie = lichaamstaal. Dat cijfer loopt nog hoger op bij het uitdrukken
van gevoelens.
Bij gevoelsboodschap slechts
• 7% in woorden
• 38% met de toon van de stem
• 55% door gezichtsuitdrukking.
Intentioneel: Non-intentionele:
Bewuste communicatie. Kan verbaal en Communicatie: onbewuste lichaamstaal.
non-verbaal. Blozen bij schaamte.
Schrijven van tekst
Geslaagdheid: Niet-geslaagdheid:
communicatie die goed valt communicatie die niet goed valt
Intrapersoonlijke communicatie: communicatie met jezelf
Interpersoonlijke communicatie: in een groepje etc.
Massacommunicatie: nieuwsuitzending etc.
Positieve discriminatie: Alleen vrouwen nemen we aan etc
3
, Encoderen: vanuit een gedachte omzetten in tekst/spraak
Boodschap: een medium zoals online, krant, microfoon
Ontvanger decoderen: tekst/spraak omzetten naar begrijpende gedachte
Eenrichtingsverkeer: bijv. de koning met kerstboodschap
Gecontroleerd eenrichtingsverkeer: Nieuwsbrieven met persoonlijke dingen
Tweerichtingsverkeer: Gesprek online (tweets reacties).
4
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