Samenvatting Oplossingsgericht werken (boek: samen werkt het beter)
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Course
Gespreksvaardigheden
Institution
Hanzehogeschool Groningen (Hanze)
Book
Samen werkt het beter
Samenvatting van hoofdstuk 1 t/4 van samen werkt het beter. Alles wat je nodig bent om oplossingsgericht te werken of oplossingsgerichte gesprekken te voeren.
Inhoudsopgave
1. Uitgangspunten oplossingsgericht werken.........................................................................................2
1.1 OGW Driehoek..............................................................................................................................3
2. Houding..............................................................................................................................................3
2.1 Basistechnieken............................................................................................................................4
2.1.1 Aansluiting zoeken.................................................................................................................4
2.1.2 Begrijpen en begrepen worden.............................................................................................4
2.1.3 Actief luisteren.......................................................................................................................4
2.1.4 Samenvatten en checken.......................................................................................................4
2.1.5 Doorvragen............................................................................................................................5
2.1.6 Erkenning geven....................................................................................................................5
2.1.7 Normaliseren.........................................................................................................................5
2.1.8 Direct en indirect complimenteren........................................................................................5
2.1.9 Stiltes laten vallen..................................................................................................................6
3. Oplossingsgericht begeleiden.............................................................................................................6
3.1 Oplossingsgerichte omgangsvormen............................................................................................6
3.1.1 Complimenten.......................................................................................................................7
3.1.2 Positief verwoorden...............................................................................................................7
3.1.3 Positief verwijzen...................................................................................................................7
3.1.4 Parafraseren..........................................................................................................................7
3.1.5 Positief herlabelen.................................................................................................................8
3.2 Oplossingsgericht observeren.......................................................................................................8
3.3 Oplossingsgericht onderzoeken....................................................................................................8
3.3.1 Onderzoeken van krachten en mogelijkheden......................................................................8
3.3.2 Reflectievragen:.....................................................................................................................9
3.3.3 Richtlijnen om te ondersteunen bij leermomenten...............................................................9
3.3.4 Onderzoeken van goede redenen..........................................................................................9
3.4 Oplossingsgericht overdragen....................................................................................................10
3.4.1 Rapporteren.........................................................................................................................10
3.4.2 Overdracht na een dienst....................................................................................................10
3.4.3 Feedback vragen en feedback geven...................................................................................11
3.4.4 Delen en vieren van succeservaringen.................................................................................11
4. Communicatie..................................................................................................................................12
4.1 Van denken in oplossingen naar geloven in zelf oplossend vermogen.......................................12
4.1.1 Aansluiten op de ander........................................................................................................12
, 4.1.2 Belangrijke vaardigheden (cyclische afstemmingsproces)...................................................12
4.2 Aansluiten bij degene die je voor je hebt...................................................................................12
4.2.1 Observeren en signaleren....................................................................................................12
4.2.2 Richtlijnen voor oplossingsgericht observeren....................................................................12
4.2.3 het onderzoeken van het perspectief van de cliënt.............................................................13
4.3 Eenvoudige oplossingsgerichte gespreksvoering........................................................................13
4.3.1 richtlijnen voor een gesprek................................................................................................13
4.3.2 Gesprekken in het hier-en-nu..............................................................................................13
1. Uitgangspunten oplossingsgericht werken
- Het probleem is er nooit altijd, veranderingen zijn onvermijdelijk
- Kleine stapjes leiden tot grote veranderingen
- Repareer niet wat niet stuk is
- Als iets werkt, doe het dan vaker
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