Test Bank for Business Communication for Success Version 2.0, Scott McLean.pdf
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Course
Medical Microbiology For Healthcare Professionals
Institution
University Of Alberta (UofA)
Test Bank for Business Communication for Success Version 2.0, Scott McL
Chapter 1
Effective Business Communication
True/False Questions
1. Your ability to communicate is central to your self-concept.
True; Easy
2. Active listening and reading are also part of being a successful communicator.
...
, 16. The voice within you that says “I’ve done a good job” is an example of interpersonal
communication.
False; Easy
17. Unlike intrapersonal communication, interpersonal communication is usually restricted to formal
communication.
False; Easy
18. In a group communication setting, the larger the group, the more likely it is to break down into
smaller groups.
True; Moderate
19. In mass communication, one person speaks to a group of people.
False; Moderate
20. In a public speaking situation, the group normally defers to the speaker.
True; Moderate
21. In public communication, “call outs” are instances of interruption or competition for the floor.
False; Moderate
22. One advantage of mass communication is that everyone receives the communication in the same
way.
False; Moderate
23. In mass communication, by choosing messages or references that many audience members will
recognize or can identify with, you can develop common ground and increase the appeal of your
message.
True; Easy
24. Being respectful means that you have selected a topic appropriate to your audience, gathered
enough information to cover the topic well, put your information into a logical sequence, and
considered how best to present it.
False; Moderate
25. Aristotle uses the term logos to describe the act of organization.
True; Easy
26. Clarity begins with interpersonal communication.
False; Moderate
27. Using transitions to provide signposts or cues for your audience to follow along is an example of
being concise in communication.
False; Moderate
28. The degree to which you consider both the common good and fundamental principles you hold to
be true when crafting your message directly relates to how your message will affect others.
True; Easy
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