1.2 Het SCOR model.............................................................................................................................................5
1.3 Innovatie vs. verbetering................................................................................................................................6
1.4.2 Drie subprocessen..................................................................................................................................6
1.5 De geschiedenis van ERP................................................................................................................................7
4.1 Geschiedenis van Lean.................................................................................................................................21
4.2.2 Value creation.......................................................................................................................................23
5.3.1 Cyclus vs takttijd...................................................................................................................................35
6.1 Wat is BMPN?..............................................................................................................................................39
6.2.1 Pools en swimlanes...............................................................................................................................41
6.2.2 Andere symbolen..................................................................................................................................43
7.2 Order to Cash proces....................................................................................................................................47
10.3 Stagen en omstellen...................................................................................................................................63
11.2 Goederen en diensten................................................................................................................................68
o Waarde toevoegende activiteiten (proces voert waagde toe)
o Het voldoet aan controles en wettelijke verplichtingen
o Bedrijfsregels en de interne afspraken bv. hoeveel aankopen
o Afval of geen waarde toevoegende activiteiten = opportuniteiten tot
verbetering bv. Te veel afval
Soorten bedrijfsprocessen
o Algemeen: verkoop, aankoop, marketing, financiering, controle,
boekhouding, HR
o Specifiek voor goederen: voorraadbeheer, productie, planning,
distributie, transport, dienstverlening
o Specifiek voor diensten: dienstverlening, bv consulting, accounting
ICT, recrutering, loonberekening
o Andere: onderzoek & ontwikkeling vs operaties
4
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