Examensamenvatting Kantoororganisatie & Professionele Communicatie - De Vos W.- HBO5 Accounting Administration HoGent
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Course
Kantoororganisatie & Professionele Communicatie
Institution
Hogeschool Gent (HoGent)
Docent: De Vos W. Vak: Kantoororganisatie & Professionele Communicatie in Accounting Administration aan HoGent semester 1. Hier vinden jullie een uitgebreide samenvatting met alles wat we gezien hebben.
Academiejaar: 2021 - 2022
School: Hogeschool Gent
Vak: Kantoororganisatie en Professionele Communicatie
Docent: Mr. Wim De Vos
,Inhoud
Organisatie .......................................................................................................... 1
‘Profit’ en ‘Non-Profit’ organisaties. ....................................................................... 1
Bedrijfsorganisatie ............................................................................................... 1
Bedrijfsmanagement ............................................................................................ 1
Functies van het Management (Henri Fayol).......................................................... 2
Rollen van het Management (Henry Mintzberg)...................................................... 2
Vaardigheden van het Management (Robert L. Katz). ............................................. 2
Soorten managers: ............................................................................................... 2
De organisatie binnen de omgeving. ...................................................................... 2
Scholen in organisatieleer. ................................................................................... 3
Deel 1: Plannen ................................................................................................... 3
STRATEGIE. ..................................................................................................... 3
STRATEGIEFORMULERING. ................................................................................ 4
STAP 1: Bepalen van missie, visie, doelen, strategie. .......................................... 4
Waarom een beleidsverklaring opstellen? ........................................................... 6
STAP 2: Externe analyse van de omgeving: ‘Kansen en Bedreigingen’. ................. 6
STAP 3: Interne analyse van de onderneming: Sterke en Zwakke punten’........... 6
STAP 4: Strategieformulering............................................................................. 7
STAP 5: Implementeren..................................................................................... 7
STAP 6: Evalueren ............................................................................................ 7
Deel 2: Structureren ............................................................................................ 8
1. Organisatiestructuur (OS). ............................................................................ 8
2. Personele organisatiestructuur (POS). ............................................................ 8
3. Soorten organisatiestructuren. ...................................................................... 8
3.1. Lijnorganisatie. (hiërarchische structuur) ................................................ 8
3.2. Lijnstaforganisatie. ................................................................................. 9
3.3. Functionele organisatie. .......................................................................... 9
3.4.. Departementalisatie (divisiestructuur). ................................................... 9
3.5. Comitéstelsel. ....................................................................................... 10
4. Enkele organisatie-aspecten. ....................................................................... 10
Deel 3: Leiden. ................................................................................................... 10
3.1. Motiveren. ............................................................................................ 10
3.2. Leiderschap. ......................................................................................... 11
Deel 4: Controle. ................................................................................................ 13
Professionele communicatie ............................................................................... 13
HR-MANAGEMENT. ........................................................................................... 15
, 1.Definitie. ..................................................................................................... 15
2. HRM als onderdeel van de strategie. ............................................................ 16
3. Strategisch doel HRM. ................................................................................. 16
4. Taak HRM. ................................................................................................. 16
5. Rol van HR. ................................................................................................ 16
HR-CYCLUS en HR-WERKING............................................................................ 17
Deel 1: Rekrutering en selectie. ....................................................................... 17
1. Rekrutering? ........................................................................................... 17
1.1. Personeelsplanning: overzicht van kwanti- en kwalitatieve nood aan
personeel. ................................................................................................ 17
1.2. Rekruteringsplan: .............................................................................. 17
1.3.Vacature............................................................................................. 17
2. Selectie.................................................................................................... 17
2.1. Selectiecriteria: ontstaan uit functieanalyse en functiebeschrijving. ..... 17
2.2. Selectiemethode: techniek om kandidaten te selecteren (interview,....... 17
2.3. Werfreserve: verzameling van gegevens van kandidaten waarop men later
nog beroep wil doen. Vb: leerkrachtenpool: indien zieken er enkele uitvissen.
................................................................................................................ 17
2.4. Voorselectie: objectieve selectie op basis van cv en sollicitatiebrief. ...... 17
2.5. Selectieprocedure............................................................................... 17
3. Belang van rekrutering en selectie. ........................................................... 18
4. Introductie of onthaal. ............................................................................. 18
4.1. Functies. ........................................................................................... 18
4.2. Organisatie. ....................................................................................... 18
4.3. Fasen van het onthaalproces. (: top-down) .......................................... 18
Deel 2: Prestatie ............................................................................................. 18
2.1. Belang van prestatie/performance. ..................................................... 18
2.2. Rol HR bij performance. ..................................................................... 18
2.3. Participatie en welzijn. ....................................................................... 19
Deel 3: Beoordelen. ......................................................................................... 19
Deel 4: Belonen. ............................................................................................. 20
Deel 5: Ontwikkelen. ....................................................................................... 21
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