Inhoud
1 Design .........................................................................................................................................1
1.1 Working with words Signature cues .....................................................................................1
1.1.1 Iconic cars ....................................................................................................................1
1.1.2 And what kind of cars are these ...................................................................................1
1.1.3 Other signature cues ....................................................................................................1
1.1.4 On the inside ...............................................................................................................1
1.2 Listening ‘The Pininfarina Baptista’ ......................................................................................2
1.3 Language focus ‘Unmistakably recognisable’ .......................................................................2
1.3.1 Adjectives and adverbs ................................................................................................2
1.3.2 Adjective or adverb ......................................................................................................2
1.4 Reading ‘What is a classic car?’ ............................................................................................2
1.5 Skills work ‘Emailing – The customer-supplier sequence’ .....................................................3
1.5.1 documents ...................................................................................................................3
1.5.2 Inquiries and orders .....................................................................................................3
1.5.3 Standard phrases .........................................................................................................3
1.6 Case work ‘Brexit and the UK car industry’ ...........................................................................3
2 Under the skin.............................................................................................................................4
2.1 Working with words ............................................................................................................4
2.1.1 Specs ...........................................................................................................................4
2.1.2 Abbreviations ..............................................................................................................4
2.1.3 Car speak .....................................................................................................................5
2.2 Listening ‘Automatic transmission’ ......................................................................................5
2.3 Language focus ‘Compounds’ ..............................................................................................5
2.4 Reading ‘Why fully electric cars may be stuck in the slow lane’ ............................................6
2.5 Skills work ‘Emailing – Replying and placing an order’ ..........................................................6
2.6 Case work ‘Choosing a car’ ..................................................................................................6
2.6.1 Background..................................................................................................................6
2.6.2 Comparing drivetrains..................................................................................................7
3 Customer experience ..................................................................................................................7
3.1 Working with words ............................................................................................................7
3.1.1 Expressions ..................................................................................................................7
3.1.2 Marketing jargon .........................................................................................................7
3.2 Listening ‘Carwow – Head2Head’.........................................................................................8
3.3 Language focus ‘Comparing’ ................................................................................................8
, 3.3.1 Exercises ......................................................................................................................8
3.3.2 How to use them .........................................................................................................8
3.3.3 Other structures ..........................................................................................................9
3.4 Reading ‘The Future of Car Sales is Omnichannel’ ................................................................9
3.5 Skills work ‘Complaints’ .......................................................................................................9
3.5.1 Useful phrases ........................................................................................................... 10
3.5.2 A matter of style: being indirect and polite ................................................................ 10
3.6 Case work ‘A sales pitch’ .................................................................................................... 10
4 Career prospects ....................................................................................................................... 10
4.1 Working with words ‘Employment issues’ .......................................................................... 10
4.1.1 The perfect job .......................................................................................................... 10
4.1.2 Incentives or cash ...................................................................................................... 11
4.2 Listening ‘The millennial generation’ ................................................................................. 12
4.3 Reading ‘Work-life balance’ ............................................................................................... 12
4.4 Skills work ‘Applying for a job’ ........................................................................................... 12
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller Mds306. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.18. You're not tied to anything after your purchase.