College 3 aantekeningen - H5 & H11 - International Classroom I - Service Management - ISBN: 9780273732037
College 2 aantekeningen - H17 -International Classroom I - Service Management - ISBN: 9780273732037
College 1 aantekeningen - H16 - International Classroom I - Service Management ISBN: 9780273732037
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Haagse Hogeschool (HHS)
Facility Management
International Classroom I - Human Resource Management
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Human Resource Management
Lecture 1: Introducti on & HR strategy H9 (p. 267 – 284) + H12 (p. 369 – 399)
4 September 2018
Employees play a vital role in moving the organization’s vision, mission and strategy on the
path of success.
Why do people work?
The thinking of Maslow:
If the employees not feeling
well or not having fun on
work than they will be sick
often, absent often, and
then must the other
employees work harder and
they will be sick often either.
So you will fall in a circle of
not feeling well in the
company. And when the
employees are not happy,
you will make your
customers unhappy.
5 p’s model:
, A example of using the 5 P’s Model:
SHR FOCUS
People Respect How do we let employees as full-fledged internal
stakeholders come to their right?
Planet Environmentally Strategic fit with other stakeholders and underlying
aware values
Profit/ Continuity Future proof
prosperit
y
Process Optimally Explicit relationship between organization and
Utilizing workforce
Person Self People need to control their own behavior and
Management expectations regarding work life balance
HR in relation in Primary Process
Mintzberg
supporting staff:
• facility management
• human resource
management
• finance etc.
Aim:
• Successful organization
• A learning organization
• Man and organization
in balance
• Satisfied employees
Sustainable Human Resource is:
- Long-term
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