College 3 aantekeningen - H5 & H11 - International Classroom I - Service Management - ISBN: 9780273732037
College 2 aantekeningen - H17 -International Classroom I - Service Management - ISBN: 9780273732037
College 1 aantekeningen - H16 - International Classroom I - Service Management ISBN: 9780273732037
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Haagse Hogeschool (HHS)
Facility Management
International Classroom I - Human Resource Management
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Human resource management
Lecture 2: Added value H2 (p. 73 – 91) + H5 (p. 155 – 176)
Management of global workforce
- Cross – cultural teams
- Cultural intelligence
o Cultural awareness and sensitivity skills
Knowledge of culture as a concept
Mindfulness
Behavior skills
- Global mind-set
= Attributes that allow a leader to be effective in cross-cultural environments
(a global mind-set)
What is workplace diversity?
= The ways in which people in an organization are different from and similar to one another.
Timeline of the evolution of workforce diversity
, What is workplace diversity?
- Surface level diversity
o Easily perceived differences that may trigger certain stereotypes, but do not
necessarily reflect the ways people think or feel.
- Deep-level diversity
o Differences in values, personality and work preferences
Why is managing workforce diversity so important?
- People management
o Diversity is about people, both inside and outside the organization
- Organizational performance
o Cost savings include reducing employee turnover, absenteeism and the chance of
lawsuits
- Strategic
o Workforce diversity is a key to extracting the best talent performance, market share,
and suppliers from a diverse country and world.
Benefits of workforce diversity
The changing workplace
- Global workforce changes
o Total world population – estimated at over almost 7.023 bilion
o An aging population – aging at an unprecedented rate
o Ethnically diverse workforce
o Increased global connectivity
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