Test Bank for Operations and Supply Chain Management, 2nd Edition
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Course
Physiology
Institution
University Of Toronto (U Of T
)
Test Bank for Operations and Supply Chain Management, 2nd Edition
1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False
2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. Tru...
test bank for operations and supply chain management
test bank for operations and supply chain management
2nd editiontest bank for operations and supply chain management
Written for
University of Toronto (U of T
)
Medicine
Physiology
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Test Bank for Operations and Supply Chain
Management, 2nd Edition, David Alan Collier
James R. Evans
Page 1
, 1. Preproduction services of a value chain include warranty and claim services.
a. True
b. False
ANSWER: False
2. If the value ratio for a good or service is high, the good or service is perceived favorably by customers.
a. True
b. False
ANSWER: True
3. A pair of running shoes is an example of a durable good.
a. True
b. False
ANSWER: False
4. The intangible nature of a service makes it difficult to keep a competitor from copying a service encounter design.
a. True
b. False
ANSWER: True
5. Vehicles, furniture, and dishwashers are examples of nondurable goods.
a. True
b. False
ANSWER: False
6. The higher the customer participation in service processes, the more certainty a firm has with respect to service time
and capacity.
a. True
b. False
ANSWER: False
7. A process invariably resides within a department or traditional management function.
a. True
b. False
ANSWER: False
8. Proportional increases or decreases in the perceived benefits and the price of a product result in no net change in the
value of the product.
a. True
b. False
ANSWER: True
9. A gracious welcome by an employee at the hotel check-in counter is an example of:
a. social sustainability.
b. predictive analytics.
c. a service blueprint.
d. a moment of truth.
Page 2
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