Verslag over ICT in relatie met FM geschreven voor Ruimte en Infrastructuur 4 in het eerste jaar van de Facility Management opleiding aan de Haagse Hogeschool.
Het eindcijfer voor dit verslag was een 7.9
Dit is mijn Ruimte en Infrastructuur verslag voor het vierde blok van de Facility Management studie in
jaar één. Van het opstellen van dit rapport heb ik veel geleerd, het was informatief om het belang
van ICT in de Facility Management branche te zien.
Graag zou ik Docent willen bedanken voor het geven van de lessen R&I4 en het beantwoorden van
mijn vragen wanneer ik die had. Daarnaast wil ik mijn docenten voor de overige vakken, Docent,
Docent en Docent bedanken voor de extra kennis uit hun lessen die ik in het verslag kon gebruiken.
Verder wil ik mijn klasgenoten bedanken die mij altijd wilden helpen wanneer ik vragen had of even
niet meer begreep wat is moest doen.
Ik wens u veel leesplezier!
Met vriendelijke groeten,
Naam
,Inhoud
Inleiding..................................................................................................................................................5
De leeswijzer......................................................................................................................................5
1. Geschiedenis van ICT en ICT-infrastructuren......................................................................................6
1.1 Kleinere en krachtigere computers...............................................................................................6
2.2 Afhankelijkheid ICT-voorzieningen...............................................................................................7
1.3 ICT-services voor studenten.........................................................................................................8
2. Informatievoorziening in FM en Facilitaire informatiesystemen........................................................9
2.1 Informatie voor FM’ers.................................................................................................................9
2.2 FMIS............................................................................................................................................10
2.3 Ontwikkelingen FMIS..................................................................................................................12
3. Business Intelligence en FM..............................................................................................................13
3.1 Sensortechnologie......................................................................................................................13
3.2 NAdelen Sensortechnologie.......................................................................................................14
3.3 Smart Buildings...........................................................................................................................15
4. Het Nieuwe Werken, ICT en FM.......................................................................................................16
4.1 HNW bij FM................................................................................................................................16
4.2 Ontwikkelingen HNW.................................................................................................................17
4.3 ICT en HNW................................................................................................................................18
5. Informatiebeveiliging en privacy......................................................................................................19
5.1 Veiligheid en privacy...................................................................................................................19
5.2 Beveiliging van informatie..........................................................................................................20
5.3 AVG.............................................................................................................................................21
6. Ethiek, duurzaamheid en MVO.........................................................................................................23
6.1 Morele problemen......................................................................................................................23
6.2 Oplossingen................................................................................................................................24
6.3 Morele dilemma’s.......................................................................................................................25
7. Toekomst huisvestingsmanagement................................................................................................27
8. Gastcollege TOPdesk........................................................................................................................28
Conclusie..............................................................................................................................................29
Geschiedenis van ICT en ICT-infrastructuren................................................................................29
Informatievoorziening in FM en Facilitaire informatiesystemen..................................................29
Business Intelligence en FM..........................................................................................................29
Het Nieuwe Werken, ICT en FM....................................................................................................29
Informatiebeveiliging en privacy..................................................................................................29
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