Quality Management Samenvatting - Business Studies AR MB 2020/2021
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Course
Quality Management (OE301A)
Institution
Hogeschool InHolland (InHolland)
Book
Quality Management for Organizational Excellence Pearson New International Edition
English summary of the book Quality Management for Organizational Excellence Pearson New International Edition.
ISBN: 9781292022338
This summary was used for the course Quality Management OE301A at Inholland University of Applied Sciences. Achieved grade 9.0.
De student leert bij kwaliteitsmanagement de prestaties van organisaties, mensen en processen te
meten en te verbeteren. Organisaties gebruiken hierbij technieken en systemen, met de PDCA-cyclus
als basis. In veel gevallen is het waardevol voor de organisatie om een gecertificeerd
kwaliteitssysteem in te richten en te onderhouden.
Week 1.
Chapter 1. The Total quality approach (benadering) to quality management
- Quality has been defined in a number of ways:
Quality is a dynamic state, associated with products, services, people, processes and
environments that meet or exceed customer expectations and helps produce superior value.
Korte samenvatting van H1. Gezien vanuit het perspectief van de consument, betekent het voldoen aan
de verwachtingen van de klant of deze overtreffen.
Total quality is an approach to doing business that attempts to maximize an organization’s
competitiveness trhough the continual improvement of the quality of its products, services, people,
processes and environmets. - Totale kwaliteit is een benadering van zaken doen die tracht het
concurrentievermogen van een organisatie te maximaliseren door de voortdurende verbetering van de
kwaliteit van haar producten, diensten, mensen, processen en omgevingen.
The rationale for total quality can be found in the need to compete in the global marketplace.
Countries that are competing succesfully in the global marketplace are seeing their quality of living
improve. Those that cannot are seeing theirs decline. - De grondgedachte voor totale kwaliteit ligt in
de noodzaak om te concurreren op de wereldmarkt. Landen die succesvol concurreren zien hun
levenskwaliteit verbeteren.
Common errors made when starting quality initiatives include senior management delegation and
poor leadership, confusion about the differences among education, awareness, inspiration and skill
building. - Veelgemaakte fouten bij het starten van kwaliteitsinitiatieven zijn onder meer de delegatie
van het senior management en slechte leiderschap, verwarring over de verschillen tussen onderwijs,
bewustwording, inspiratie en vaardigheidsopbouw.
Trends affecting the future of quality management include increasing global competition, increasing
customer expectations, opposing economic pressures and new approaches to management. - Trends
die de toekomst van kwaliteitsmanagement beïnvloeden, zijn onder meer toenemende concurrentie,
toenemende verwachtingen van consumenten, tegengestelde economische druk en nieuwe
benaderingen van management.
- Total quality is an approach to doing business that attempts to maximize an organization’s
competitiveness through the continual improvement of the quality of its;
• Products & Services (productgericht & service gericht)
• People (gebruikersgericht)
• Processes (productiegericht)
• Environments (Milieugericht)
,Measures -> Maatregelen
,The traditional view of quality & Total quality organization (Traditionele kijk op kwaliteit & totale
kwaliteit)
- Organisaties die traditioneel denken, richten zich op de kortetermijnwinst
- De totale kwaliteitsbenadering is gericht op winst op de lange termijn
Pioneers: Deming
De namen zijn de personen die de theorieën bedacht hebben.
, Deming (bekend van de PDCA-cyclus)
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