Communicatie is misschien wel de belangrijkste voorwaarde om te kunnen overleven in onze moderne
Zonder heldere communicatie kunnen we niet de juiste ondersteuning bieden. Daarom maken we gebruik van de verschillende aspecten van
communicatie, die ik in het eerste deel van dit verslag aan de ha...
When you talk, you are only repeating
what you already know. But when you
listen, you may learn something.
- Dalai Lama
COMMUNICATIEVE
VAARDIGHEDEN (5.1)
Barbara Boendermaker-Merkelbag
660095
Bovenkarspel, 03-04-2020
, Inhoud
Inleiding ................................................................................................................................................... 2
De verschillende aspecten van communicatie ........................................................................................ 3
Het communicatieproces: coderen en decoderen van boodschappen .............................................. 3
Waarnemen en interpreteren (interpunctie) ...................................................................................... 3
Aspecten van non-verbale communicatie........................................................................................... 3
Eerste indrukvorming .......................................................................................................................... 4
Inhouds- en betrekkingsniveau ........................................................................................................... 4
Het zakelijk, expressieve, relationele en appellerende aspect ........................................................... 4
Metacommunicatie en feedback ........................................................................................................ 5
Dimensies van het relationele aspect ................................................................................................. 5
Impliciete en expliciete communicatie ............................................................................................... 6
Interculturele aspecten van communicatie (verschillen in conventies en interpretatiekaders) ........ 6
Vaardigheden en metacommunicatie, drie voorbeelden ....................................................................... 7
Voorbeeld 1 ......................................................................................................................................... 7
Voorbeeld 2 ......................................................................................................................................... 7
Voorbeeld 3 ......................................................................................................................................... 8
Feedback en reflectie .............................................................................................................................. 9
Non-verbaal en verbaal uitnodigend contact leggen .......................................................................... 9
Communicatieve boodschappen begrijpelijk en bondig naar voren brengen .................................... 9
Actief luisteren naar de ander(en) .................................................................................................... 10
Behoeften of beleving uiten met behulp van ik-boodschappen ....................................................... 10
Tot slot ................................................................................................................................................... 10
Bibliografie ............................................................................................................................................ 11
1
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller barbara10. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $8.01. You're not tied to anything after your purchase.