Professional Skills 1 - Volledig Portfolio - 2021/2022
57 views 6 purchases
Course
Professional Skills (2122CE4.1PS1)
Institution
Hogeschool Leiden (HSL)
Dit document beschrijft het eerste (individuele) blok van Professional Skills. Aan de hand van dit document kan er afgeleid worden wat de uitkomsten zouden moeten zijn om het vak te halen.
Afgesloten met een 7,4.
3-12-2021 PS1 Professional
Skills 1
Hogeschool Leiden - CE
Studentnummer: S1113666
Studentnaam: Ralf Klein
Module: 2122 CE4.1PS1 Professional Skills 1
Docent: Ineke de Boer
Datum van inleveren: 3-12-2021
Aantal woorden: 2404
,Inhoudsopgave
Introductie ............................................................................................................................................... 2
H1 – De Infographic ................................................................................................................................. 3
H2 – De Klantenanalyse........................................................................................................................... 4
2.1 Globaal Klantprofiel ................................................................................................................. 4
2.1.1 Leeftijdsverdeling ................................................................................................................... 4
2.1.2 Aantal jaren klant ................................................................................................................... 5
2.3 Soort abonnement ........................................................................................................................ 6
2.4 Maandelijkse bestedingen ............................................................................................................ 6
2.5 Het onderscheidt tussen vrouw en man ....................................................................................... 7
2.6 Aantal jaren klant .......................................................................................................................... 7
2.7 Soorten abonnement (Tussen M/V) .............................................................................................. 8
2.8 Maandelijkse bestedingen (Tussen M/V) ...................................................................................... 8
2.9 Churngraad .................................................................................................................................... 9
2.9.1 Geslacht .................................................................................................................................. 9
2.9.2 Soorten abonnement ........................................................................................................... 10
2.9.3 Partners ................................................................................................................................ 11
2.9.4 Internetservices .................................................................................................................... 12
2.10 Persona ...................................................................................................................................... 13
H3 – Visualisatie .................................................................................................................................... 14
3.1 Verduidelijking van de Visualisatie .............................................................................................. 16
H4 – Seminar Blog ................................................................................................................................. 17
Zelfbeoordeling ..................................................................................................................................... 19
Bronnenlijst ........................................................................................................................................... 20
1
, Introductie
Voor de eerste periode van jaar 4 heb ik met plezier gewerkt aan de opdrachten voor Professional
Skills. Dit document bevat alle uitwerkingen van de gemaakte opdrachten van de afgelopen periode
en draagt ook bij aan mijn professionele ontwikkeling na mijn studie. Het portfolio bestaat uit één
groepsopdracht en drie individuele opdrachten.
2
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