Elaborate summary of the book Making Sense of Change Management: A complete guide to the models, tools and techniques of organizational change, lecture notes and related articles. Can be used for the course Change Management & Leadership for the third year (module 11 CHANGEL) of the study program I...
Change management = the process of continually renewing an organization’s direction,
structure, and capabilities to serve the everchanging needs of external and internal customers
Leadership = the process of influencing others in a manner that enhances their contribution to
the realization of group goals
Change process
1. Recognize need and start change process
2. Diagnosis and formulate vision
3. Plan and prepare to change
4. Implement change
5. Sustain the change
Factors that cause change
1. External factors
2. Internal factors
How to start the change process
1. Translate the need for change into a desire for change
2. Determine who to involve and make people responsible
Strategies for change
1. Radical change
2. Incremental change
Development change plan
1. Appoint transition manager
2. Identify change activities
3. Produce implementation plan
4. Schedule activities
5. Allocate resources
6. Implement reward system
Main approaches for implementation
1. Blueprint change
2. Emergent change
, Consolidation/institutionalizing phase
1. Making change permanent
2. Anchor change in organization’s culture
3. Feedback mechanisms
4. Rewards system
5. Storytelling
Learning = the process of acquiring knowledge through experience which leads to a lasting
change in behavior
Learning dip = a reduction in your efficiency and effectiveness for a period of time
Gestalt perspective = suggestion that people have a worldview that entails some things being in
the foreground and others being in the background of their consciousness
Behavioral approach = how one individual can change another individual’s behavior using
reward and punishment, to achieve intended results
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