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Essay Unit 33 - The Impact of Communications Technology on Business
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P6- describe (using example) how the government, business Organizationand individuals plan for growing use of e-business.
The government supports the development of e-Business by having a team of
people that are based on helping businesses to become more profitable and
the way they do this is by promoting better use of ICT. There is an e-business
team created by the government who wants to help businesses to: lower
business costs, become more advanced, and trade a lot more successfully,
how to progress and to grow online. The e-business team also wants to
support the businesses in improving their performance by combining ICT into
their core business procedures.
Definition of E-Business.
Electronic business (e-business) refers to the use of the Web, Internet,
intranets, extranets, or some combination therefor to conduct business. E-
business is similar to e-commerce, but it goes beyond the simple buying and
selling of products and services online. E-business includes a much wider
range of businesses processes, such as supply chain management, electronic
order processing and customer relationship management. E-business
processes, therefore, can help companies to operate more effectively and
efficiently.
E-Commerce Regulations of 2002
Regulations 2002 came into force in August 2002 and implement the
European Union’s E-Commerce Directive into UK law. The Regulations cover
virtually all commercial businesses and Organization and cover more than just
e-commerce. The purpose of the EU Directive was to achieve clarification and
harmonization of the rules concerning on-line businesses, and to improve
consumer confidence throughout the EU. This consumer protection is
imperative because of the free movement of trade, goods and services
guaranteed by the internal market.
For example, The Government of the United Kingdom has clarified that this is
not limited to selling online or by any electronic or digital means and involves
offering to sell (e.g., ads, online or other electronic means). This means that
the regulations also cover the following:
, Company selling products or services over the internet to companies or
customers, or by email or text messages. Businesses that advertise online, via
email or text messages. Businesses that distribute or store electronic content
for clients or who have access to a communications network. Direct
marketing by telephone, text, or fax, etc., however, is not subject to the
Regulations.
The Consumer Protection (Distance Selling Regulations)
From 13 June 2014, the Consumer Contracts Regulations - which implement
the European Consumer Rights Directive into UK law - apply to all purchases
you make at a distance, for example online or over the phone. This piece of
legislation replaces the Distance Selling Regulations. The Distance Selling
Regulations set out information the seller must give about the goods or
service on offer, including: a description of the goods or service. The price of
the goods or service. Delivery costs (where applicable) and any cancellation
rights. The minimum duration of the contract (for services). Information
about the seller. The seller has to provide this information in a clear manner,
and in a format appropriate to the means of communication used.
Example of how The Consumer Protection law apply to business
The regulations apply to every business that deals with consumers. If you
treat your customers fairly and honestly, you’ve nothing to worry about. But
if you do not comply with the law, you can be investigated by the local trading
standards service and by other official bodies. These investigations can lead
to prosecutions and fines, and of course damage to your reputation and loss
of customers. Be aware that even if you have specific terms and conditions
for your business, these will be outranked by your consumers’ statutory
rights.
Data Protection Act
the Data Protection Act (DPA) is a United Kingdom Act of Parliament which
was passed in 1988. It was developed to control how personal, or customer
information is used by Organizations or government bodies. It protects
people and lays down rules about how data about people can be used. The
DPA also applies to information or data stored on a computer or an organized
paper filing system about living people. Organizations that do not adhere to
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