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WETTE .............................................................................................................................................................................. 6
WVO – WET OP VAARDIGHEIDS ONTWIKKELING ........................................................................................ 7
WAV – WET OP ARBEIDSVERHOUDINGE ..................................................................................................... 9
WGI – WET OP GELYKE INDIENSNEMING ................................................................................................... 10
WBD – WET OP BASIESE DIENSVOORWAARDES ..................................................................................... 11
WVBBS – WET OP VERGOEDING VIR BESERING ...................................................................................... 14
BEE/BBSEB – WET OP SWART EKONOMIE BEMAGTIGING ...................................................................... 15
NKW – NASIONALE KREDIET WET ............................................................................................................... 18
WVB – WET OP VERBRUIKERSBESKERMING ............................................................................................ 20
MENSLIKE .......................................................................................................................................................................23
HULPBRONNE ................................................................................................................................................................23
..............................................................................................................................................................................................23
PROFESSIONALISME ....................................................................................................................................................31
EN ....................................................................................................................................................................................31
ETIEK ...............................................................................................................................................................................31
KING-KODE BEGINSELS ...............................................................................................................................................33
ONETIESE / ONPROFESSIONELE SAKEPRAKTYKE ..................................................................................................34
AANBEVELINGS /MANIERE OM ONETIESE / ONPROFESSIONELE SAKEPRAKTYKE TE HANTEER ....................36
SEKSUELE TEISTERING ...............................................................................................................................................36
KREATIEWE ....................................................................................................................................................................37
DENKE .............................................................................................................................................................................37
PROBLEEMOPLOSSING ................................................................................................................................................38
VERSKIL TUSSEN PROBLEEMOPLOSSING EN BESLUITNEMING .......................................................................38
PROBLEEMOPLOSSINGSTAPPE ..............................................................................................................................38
TOEPASSING VAN PROBLEEMOPLOSSINGSTAPPE .............................................................................................38
VOORDELE VAN KREATIEWE DENKE IN DIE WERKSPLEK ......................................................................................39
PROBLEEMOPLOSSINGSTEGNIEKE ...........................................................................................................................39
IMPAK VAN PROBLEEMOPLOSSINGSTEGNIEKE ......................................................................................................39
IMPAK VAN DIE DELPHI TEGNIEK ............................................................................................................................39
IMPAK VAN KRAGVELDANALISE / ONTLEDING ......................................................................................................40
IMPAK VAN 'N DINKSKRUM: ......................................................................................................................................40
IMPAK VAN 'N BREINKAART / GEHEUKAARTTEGNIEK .........................................................................................40
IMPAK VAN NOMINALE GROEPSTEGNIEK..............................................................................................................40
IMPAK VAN SCAMPER ...............................................................................................................................................41
IMPAK VAN GEDWONGE KOMBINASIE ...................................................................................................................41
IMPAK VAN LEE STOEL TEGNIEK ............................................................................................................................41
TOEPASSING VAN PROBLEEM OPLOSSINGSTEGNIEKE .........................................................................................41
TOEPASSING VAN DIE DELPHI TEGNIEK ...............................................................................................................41
TOEPASSING VAN 'N GEDWONGE VELDANALISE / ONTLEDING ........................................................................42
TOEPASSING VAN 'N DINKSKRUM: .........................................................................................................................42
TOEPASSING VAN 'N NOMINALE GROEPSTEGNIEK .............................................................................................42
TOEPASSING VAN SCAMPER...................................................................................................................................42
TOEPASSING VAN 'N BREINKAART / GEHEUKAARTTEGNIEK .............................................................................43
TOEPASSING VAN 'N GEDWONGE KOMBINASIE ...................................................................................................43
TOEPASSING VAN 'N LEE STOELTEGNIEK.............................................................................................................43
MANIERE HOE BESIGHEDE 'N OMGEWING VIR KREATIEWE DENKE KAN STIMULEER ......................................43
.........................................................................................................................................................................................44
STRATEGIEë ...................................................................................................................................................................44
STRATEGIEË ..................................................................................................................................................................45
, KWARTAAL 2 ..................................................................................................................................................................50
BELEGGING SEKURITETIE ...........................................................................................................................................51
Belegging versekering .....................................................................................................................................................62
SPANPRESTASIE EN KONFLIKBESTUUR ...................................................................................................................68
SPANPRESTASIE ................................................................................................................................................................68
TIPE SEKTORE ...............................................................................................................................................................73
BESTUUR EN LEIERSKAP .............................................................................................................................................74
GEHALTEBEHEER EN GEHALTEVERSEKERING .......................................................................................................79
KWARTAAL 3 ..................................................................................................................................................................85
MENSEREGTE .....................................................................................................................................................................86
BEGRIPPE EN MENSEREGTE ......................................................................................................................................86
MENSEREGTE ............................................................................................................................................................87
INKLUSIWITEIT: ..........................................................................................................................................................87
OMGEWINGSKWESSIES ...........................................................................................................................................87
MENSEREGTE IN DIE WERKSPLEK .............................................................................................................................87
IMPLIKASIES VAN MENSEREGTE IN DIE WERKSPLEK .............................................................................................88
REG OP PRIVAATHEID: .............................................................................................................................................88
REG OP RESPEK / WAARDIGHEID: ..........................................................................................................................88
REG OP BILLIKHEID: ..................................................................................................................................................88
REG OP VRYHEID VAN SPRAAK EN UITDRUKKING ..............................................................................................88
REG OP INLIGTING ....................................................................................................................................................88
REG OP VRYHEID VAN ASSOSIASIE .......................................................................................................................88
REG OP VRYE KEUSE VAN HANDEL, BEROEP OF PROFESSIE ..........................................................................89
REG OP VEILIGHEID, SEKURITEIT EN BESKERMING VAN LEWE ........................................................................89
REG OP ARBEIDSREGTE / REG OM TE PROTESTEER / VRYHEID VAN VERGADERING ..................................89
REG OP VRYHEID VAN DENKE EN GODSDIENS ....................................................................................................89
REG OP VRYHEID VAN BEWEGING .........................................................................................................................89
REG OP GESONDHEIDSORG, VOEDSEL / WATER EN MAATSKAPLIKE BYSTAND: ...........................................89
REG OP BILLIKE ARBEIDSPRAKTYKE .....................................................................................................................89
REG OP ONDERWYS EN OPLEIDING / UNIVERSELE REG OP BASIESE ONDERWYS .......................................89
REG OP VEILIHEID / SEKURITEIT / BESKERMING / LEWE ....................................................................................90
REG OP VRYHEID VAN SLAWERNY, SERWITUUT OF DWANGARBEID: ..............................................................90
REG OP 'N STEM ........................................................................................................................................................90
REG OP KINDERS SE REGTE ...................................................................................................................................90
REG OP VRYHEID OM JOU EIE TAAL TE KIES / DEEL TE NEEM AAN EIE KULTURELE LEWE .........................90
REG OP TOEGANG TOT ARBEIDSINSTELLINGS / HOF .........................................................................................90
REGTE IN DIE WERKSPLEK ...............................................................................................................................................90
EKONOMISE REGTE VAN WERKNEMERS IN DIE WERKPLEK .................................................................................90
SOSIALE REGTE VAN WERKNEMERS IN DIE WERKPLEK ........................................................................................91
MANIERE OM SOSIALE REGTE IN DIE WERKSPLEK TE BEVORDER: .................................................................91
KULTURELE REGTE VAN WERKNEMERS IN DIE WERKPLEK ..................................................................................91
MANIERE OM KULTURELE REGTE IN DIE WERKSPLEK TE BEVORDER: ...........................................................91
IMPLIKASIES VAN GELYKHEID, RESPEK EN WAARDIGHEID VIR BESIGHEDE ......................................................91
DIVERSITEIT EN INKLUSIWITEIT.......................................................................................................................................91
DIVERSITEIT IN DIE WERKSPLEK ................................................................................................................................91
DIVERSITEITSKWESSIES IN DIE WERKSPLEK .......................................................................................................92
HANTERING VAN DIVERSITEITSKWESSIES IN DIE WERKSPLEK ........................................................................92
VOORDELE VAN DIVERSITEIT IN DIE WERKSPLEK...............................................................................................94
OMGEWINGSKWESSIES ....................................................................................................................................................94
ROLLE VAN GESONDHEIDS- EN VEILIGHEIDSVERTEENWOORDIGERS IN DIE BESKERMING VAN DIE
WERKSPLEK-OMGEWING .........................................................................................................................................94
VERANTWOORDELIKHEID VAN WERKERS OMS MENSLIKE GESONDHEID EN VEILIGHEID IN DIE
WERKSPLEK TE BEVORDER: ...................................................................................................................................94
VERANTWOORDELIKHEID VAN WERKGEWERS IN DIE BEVORDERING VAN MENSLIKE GESONDHEID EN
VEILIGHEID IN DIE WERKSPLEK ..............................................................................................................................94
MANIERE WAAROP ONDERNEMINGS DIE OMGEWING KAN BESKERM EN MENSLIKE GESONDHEID IN DIE
WERKSPLEK KAN BEVORDER: ................................................................................................................................95
KORPORATIEWE MAATSKAPLIKE VERANTWOORDELIKHEID ......................................................................................97
, MAATSKAPLIKE/SOSIALE VERANTWOORDELIKHEID: ..............................................................................................97
VERHOUDING TUSSEN DRIEVOUDIGE BASISLYN EN MAATSKAPLIKE VERANTWOORDELIKHEID: ..................97
KORPORATIEWE MAATSKAPLIKE VERANTWOORDELIKHEID (KMV) .....................................................................97
Doel van KMV ..................................................................................................................................................................97
Komponente van KMV .....................................................................................................................................................98
KMV EN SOSIO-EKONOMIESE KWESSIES.......................................................................................................................98
SOSIO-EKONOMIESE KWESSIES WAT MAATSKAPLIKE/SOSIALE VERANTWOORDELIKHEID UITDAAG ...........98
STRATEGIEË OM MIV / VIGS TE HANTEER, WERKLOOSHEID EN ARMOEDE ........................................................98
MANIERE HOE BESIGHEDE BYDRA TOT KORPORATIEWE MAATSKAPLIKE VERANTWOORDELIKHEID ................99
MANIERE WAAROP BESIGHEDE KAN BYDRA TOT DIE WELSTAND VAN HUL WERKNEMERS ...........................99
BYDRAE VAN TYD EN MOEITE OM DIE WELSTAND VAN DIE GEMEENSKAP TE VERBETER: .............................99
IMPAK VAN KMV EN KMI OP BESIGHEDE EN DIE GEMEENSKAP .................................................................................99
IMPAK VAN KMV / KMI OP BESIGHEDE .......................................................................................................................99
IMPAK VAN KMV / KMI OP DIE GEMEENSKAP .......................................................................................................... 100
KORPORATIEWE MAATSKAPLIKE INVESTERING / BELEGGING ................................................................................ 101
KORPORATIEWE MAATSKAPLIKE INVESTERING (KMI): ......................................................................................... 101
DOEL VAN KMI: ............................................................................................................................................................ 101
VERSKIL TUSSEN KMV EN KMI: ................................................................................................................................. 102
FAKTORE VAN 'N AANBIEDING ....................................................................................................................................... 104
FAKTORE OM IN GEDAGTE TE HOU VOOR 'N AANBIEDING GEDOEN WORD ..................................................... 104
FAKTORE OM IN GEDAGTE TE HOU GEDURENDE DIE WERKLIKE AANBIEDING ............................................... 104
FAKTORE WAT OORWEEG MOET WORD NA DIE AANBIEDING/PROFESSIONELE HANTERING VAN
TERUGVOER: ............................................................................................................................................................... 104
PROFESSIONELE BEANTWOORDING VAN VRAE AAN DIE EINDE VAN DIE AANBIEDING OP 'N NIE-
AGGRESSIEWE MANIER ...................................................................................................................... 104
RAAD OOR DIE VERBETERING VAN 'N VOLGENDE AANBIEDING ......................................................................... 105
ASPEKTE VAN DATA-RESPONS ...................................................................................................................................... 105
ASPEKTE VAN DATA-RESPONS OM TE OORWEEG ................................................................................................ 105
ASPEKTE OM TE OORWEEG WANNEER MULTIMEDIA-AANBIEDING ONTWERP WORD: .................................. 105
VOORDELE VAN DIE GEBRUIK VAN VISUELE HULPMIDDELE IN ENIGE AANBIEDING ....................................... 105
IMPAK / EFFEKTIWITEIT VAN VISUELE HULPMIDDELS .......................................................................................... 105
ALLEENHANDELAAR ........................................................................................................................................................ 111
'N ALLEENHANDELAAR: .............................................................................................................................................. 111
EIESKAPPE VAN 'N EENMANSAAK / ALLEENHANDELAAR ..................................................................................... 111
IMPAK VAN 'N ALLEENHANDELAAR: ......................................................................................................................... 111
IMPAK VAN 'N ALLEENHANDELAAR: .............................................................................................................................. 112
'N VENNOOTSKAP ....................................................................................................................................................... 112
EIESKAPPE VAN 'N VENNOOTSKAP.......................................................................................................................... 112
IMPAK VAN 'N VENNOOTSKAP ................................................................................................................................... 112
BESLOTE KORPORASIES ................................................................................................................................................ 113
'N BESLOTE KORPORASIE (BK) ................................................................................................................................. 113
IMPAK VAN 'N BESLOTE KORPORASIE..................................................................................................................... 113
MAATSKAPPYE .................................................................................................................................................................114
MAATSKAPPYE ............................................................................................................................................................114
PRIVAAT MAATSKAPPYE ............................................................................................................................................114
IMPAK VAN 'N PRIVAAT MAATSKAPPY .....................................................................................................................114
OPENBARE / PUBLIEKE MAATSKAPPYE ..................................................................................................................114
IMPAK VAN 'N OPENBARE / PUBLIEKE MAATSKAPPY ............................................................................................115
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