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Summary DBO 319 Unit 3: chapter 5
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BDO 319:Chapter 5
THE FOUNDATION & CHALLENGES OF HUMAN RESOURCE MANAGEMENT
, 1. Demonstrate an understanding of job design and analysis methods and
outcomes.
2. Recommend measure and steps to ensure effectiveness and completive
advantage in JD & JE
The work that needs to be completed in an organisation and how it is done matters to
both employees and employers.
important factors for employers important factors for employees
- having the work completed properly to - a clear understanding of what’s
fulfil organisational goals expected in the job
- making sure that the work is logically - completing tasks they personally enjoy
organised into jobs that can be - being remunerated appropriately for
compensated/ remunerated fairly their work
- having work that employees are willing - having a sense that what they do is
and eager to do important and respected
, 5-1 Differentiate between the concepts work, job, workflow analysis, re-
engineering business processes and job design.
WORK is the effort directed towards producing or accomplishing particular needs.
JOB can be seen as a grouping of tasks, duties, and responsibilities that constitute the
total work assignment for an employee.
WORKFLOW ANALYSIS provides an understanding of how work is done by studying the
way in which work moves through the organisation. It begins with an examination of
the desired and actual goods and services in terms of both quantity and quality. Then
the activities that lead to the outputs are evaluated to see whether they can achieve
the desired outputs. Finally, the inputs must be assessed to determine whether these
inputs make the outputs and activities more efficient and better.
BUSINESS PROCESS RE-ENGINEERING generates the changes that the business
processes need by improving activities such as product development, customer
service, and service delivery.
Two of the most important concerns of HR managers in South Africa today are
employee productivity and job satisfaction. South Africa has one of the lowest
productivity levels in the world.
JOB DESIGN determined how work is performed. It is the manipulation of the content,
functions, and relationships of jobs in a way that both accomplished organisational
goals and satisfies the personal needs of individual job holders.
The content of a job encompasses the variety of tasks performed, the autonomy of
the job holder, the routineness of tasks performed, the difficulty of the tasks
performed, the identity of the job holder, etc.
The functions of a job encompass the work methods used, as well as the coordination
of the work, responsibilities, information flow, and authority of the job.
The relationships of a job encompass the work activities shared by the job holder and
other individuals in the organisation.
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