Tutorial answers Managing and Improving Quality (E_IBK3_MIQ) (course book: Managing, Controlling, and Improving Quality, ISBN: 9780471697916)
22 views 2 purchases
Course
Managing and Improving Quality (E_IBK3_MIQ)
Institution
Vrije Universiteit Amsterdam (VU)
Book
Managing, Controlling, and Improving Quality
This document is based on the tutorials of the course Managing & Improving Quality (week 1). The document covers all questions that were discussed during tutorials 1 and 2 during week 1.
The following tutorial answers will be uploaded weekly.
Course coordinator: dr. ir. Yousef Ghiami
Course b...
quality is the responsibility of the quality department
s
Connected book
Book Title:
Author(s):
Edition:
ISBN:
Edition:
Written for
Vrije Universiteit Amsterdam (VU)
International Business Administration
Managing and Improving Quality (E_IBK3_MIQ)
All documents for this subject (1)
Seller
Follow
mrhbout
Reviews received
Content preview
Managing and Improving Quality - Tutorial Questions and
Answers of Week 1
This document is based on the tutorials of the course Managing & Improving Quality.
This document has been established in the academic year of 2021 -2022.
The following tutorial answers will be uploaded weekly.
Please leave a rating/review!
Overview week 1
Tutorial 1: Discussions on basic concepts ............................................................................... 2
Tutorial 2: Discussion on Quality Management Tools and Techniques………………...….6
1
, Tutorial 1: Discussions on basic concepts
Wednesday, 6 April 2022 11:00
Questions
1. Briefly discuss the eight dimensions of quality. Does this improve our understanding
of quality?
2. Select a specific product or service and discuss how the eight dimensions of quality
impact its overall acceptance by consumers.
3. What are the internal customers of a business? Why are they important from a quality
perspective?
4. What is meant by the cost of quality?
5. Discuss the statement “Quality is the responsibility of the quality department.”
6. Explain why it is necessary to consider variability around the mean or nominal
dimension as a measure of quality.
7. How would quality be defined in the following organization?
• Health-care facility, hygiene, treatment, waiting time, responsiveness,
professionalism, features --> response time,
• Grocery store, queue (waiting time)
1. Briefly discuss the eight dimensions of quality. Does this improve our understanding
of quality? 2. Select a specific product or service and discuss how the eight dimensions
of quality impact its overall acceptance by customers (marked in italics). In class, we
discussed a television.
(Garvin, 1987) provides eight components or dimensions of quality
1. Performance: defined by attributes, and promises benefits. The performance of a TV
is deifned by resolution, speed, energy conservation, curve
2. Reliability: consistent performance, a minimum standard performance. The reliability
of a TV is defined by the standard performance promised within the expected
durability of the tv.
3. Durability: strongly related to reliability. It indicates the useful life of the product
The durability of a TV is defined by the hours/years a television can last
2
The benefits of buying summaries with Stuvia:
Guaranteed quality through customer reviews
Stuvia customers have reviewed more than 700,000 summaries. This how you know that you are buying the best documents.
Quick and easy check-out
You can quickly pay through credit card or Stuvia-credit for the summaries. There is no membership needed.
Focus on what matters
Your fellow students write the study notes themselves, which is why the documents are always reliable and up-to-date. This ensures you quickly get to the core!
Frequently asked questions
What do I get when I buy this document?
You get a PDF, available immediately after your purchase. The purchased document is accessible anytime, anywhere and indefinitely through your profile.
Satisfaction guarantee: how does it work?
Our satisfaction guarantee ensures that you always find a study document that suits you well. You fill out a form, and our customer service team takes care of the rest.
Who am I buying these notes from?
Stuvia is a marketplace, so you are not buying this document from us, but from seller mrhbout. Stuvia facilitates payment to the seller.
Will I be stuck with a subscription?
No, you only buy these notes for $3.75. You're not tied to anything after your purchase.