Turnover presentation is about its definition, high turnover rates, determining turnover rates, the cost of turnover, other costs and effects, causes of turnover, retention programmes, short term remedies, long term remedies, keys to successful retention programmes, 10 factors leading to retention ...
HRM FOR THE TOURISM
AND HOSPITALITY
INDUSTRY
TURNOVER
, What is turnover?
• Each time a position is vacated either
voluntarily or involuntarily, a new employee
has to hired and trained – this replacement
cycle is known as turnover
• Turnover has been a problem at the start of
the flourishment of the hospitality industry
and remains a problem to date
– Management to this day find reasons to justify
this: seasonal work, young employees moving on
to other careers, competition from new operations
, How did the industry come to
high turnover rates?
• Turnover is higher now that it was a
decade ago and the change is due to the
diminishing supply of available workers
• 2 things happened:
1. Baby boomers – many of whom who were hourly
employees grew up – now guests and children
2. There was a failure to address the ‘temporary
employee issue’ – was created by common
employee view that they were just passing
through on their way to ‘real jobs’
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