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southwest airlines case analysis

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southwest airlines case analysis

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  • April 15, 2022
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  • 2021/2022
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Southwest Airlines Case Analysis


Mgmt & Organizational Behavior (American University (USA))




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, lOMoARcPSD|11700591




Professor Kohn


MGMT-353


Southwest Airlines Case Analysis


What Does it Take to Make Money in the Business?

To be successful in the airline industry, it boils down to one thing: efficiency. The best airlines

are consistently on time, warrant few complaints from customers, and make sure luggage arrives

back safely in the hands of the flyer it belongs to. Also, airlines generally try to get the most

money from their customers. They use computers and algorithms to calculate ticket prices and

when customers are willing to pay the most money for a ticket. They offer “frill” and options for

customers to spend more money. For example, there is often the option to pay extra to board the

flight first. Food is commonly served onboard. And most airlines have different sections on the

airplane like coach, business class, and first class where certain amenities are offered. But

Southwest does not do any of this. So how do they find success?


What Makes Southwest Airlines a Success?


Strategy & Execution


● Underutilized airports

● Point-to-point routes

● Punctual departures & short ground time for flights

● One model airplane fleet

● No frill




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