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management ch 1 the exceptional manager.
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lOMoARcPSD|11700591Management Ch 1- The Exceptional Manager
Principles Of Management (Brooklyn College)
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Chapter 1: The Exceptional Manager – What You Do, How You
Do It
Management: What It Is, What Its Benefits Are
organization—a group of people who work together to achieve some specific purpose.
management is defined as (1) the pursuit of organizational goals efficiently and effectively by (2)
integrating the work of people through (3) planning, organizing, leading, and controlling the
organization’s resources.
Note the words efficiently and effectively, which basically mean “doing things right.”
Efficiency—the means. Efficiency is the means of attaining the organization’s goals. To be
efficient means to use resources—people, money, raw materials, and the like—wisely and cost-
effectively.
Effectiveness—the ends. Effectiveness regards the organization’s ends, the goals. To be effective
means to achieve results, to make the right decisions, and to successfully carry them out so that
they achieve the organization’s goals.
multiplier effect: Your influence on the organization is multiplied far beyond the results that can be
achieved by just one person acting alone.
The Rewards of Studying Management
You will understand how to deal with organizations from the outside.
You will understand how to relate to your supervisors.
You will understand how to interact with coworkers.
You will understand how to manage yourself in the workplace.
The Rewards of Practicing Management
You and your employees can experience a sense of accomplishment.
You can stretch your abilities and magnify your range.
You can build a catalog of successful products or services.
You can become a mentor and help others.
mentor—an experienced person who provided guidance to someone new to the work world
What Managers Do: The Four Principal Functions
Management process, also called the four management functions: planning, organizing, leading, and
controlling. (The abbreviation “POLC” may help you to remember them.)
Planning is defined as setting goals and deciding how to achieve them.
Organizing is defined as arranging tasks, people, and other resources to accomplish the work.
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