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Chapter 1
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Lecture notes of 3 pages for the course Behaviour in organisations at QUB
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Chapter 1 - Introducing contemporary organisational behaviourAn organisation is a physical and legal structure within which people undertake paid work.
What are organisations?
A work organisation is a socially designed unit that engages in activities to accomplish goals that are
centrally monitored.
5 common characteristics of an organisation:
Socially designed unit – group of people with a common interest who design structures and
processes
Achieving a goal/ set of objectives – survival. For-profit organisations- financial goals (making
money is the priority). Non-profit organisations - other goals (helping others, caring for the
sick)
Centralised monitoring of work activities
Identifiable boundary – establishes common membership, distinguishes between people
inside and out of the organisation
External society – connection between the organisation’s internal activities and larger
society
Organisations vary in size, products/services they offer, their purpose, ownership and management
and either profit or non-profit. The owners manage the organisation’s activities or employ managers
to do so on their behalf.
What is organisational behaviour?
Organisational behaviour is the systematic study of formal organisations and of what people think,
feel and do in and around organisations. It’s multidisciplinary – it draws from a variety of social
science disciplines (psychology, sociology, anthropology, politics, economics, political science).
It helps to assess and make sense of the influence of change on individuals and organisations.
It’s important to think and reason critically, there is no formal right or wrong answer in
organisational behaviour.
Why study organisational behaviour?
3 goals:
Explaining and understanding the behaviour of people in complex organisations
Predicting the behaviour of other people
Controlling employee’s behaviour (ability to manage change)
Integrated framework for studying organisational behaviour
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