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Unit 16: P5- define the terms: performance measurement and performance management
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Unit 16: P5- define the terms: performance measurement and performance management
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In this task, I will define the terms: performance measurement andperformance management. I will explain how ABC College measures and
manages the performance of employees.
Performance measurement is a quantifiable indicator used to assess how
well an organisation is achieving its desired aims and objectives. In other
words, it is the process of collecting, analysing and reporting information
regarding the performance of an individual, group system or organisation
in general. This process can enable the college to obtain a sense of
direction concerning how it is operating and whether improvement is
required.
Performance management includes activities which ensure that goals are
consistently being met in an effective and efficient manner.
ABC College can assess the performance of its staffs by verifying whether
they are achieving set tasks in time and working to their best ability. This
can also be checked by ensuring that the teacher’s students are on track
with their course and being given appropriate guidance and support.
Another vital factor is to check if certain employees have a high rate of
absenteeism. If this is the case, the college will have to ask the HODs to
take appropriate actions as this can adversely affect the performance of
other employees as well. Therefore the Principal should have a discussion
with the latter to ask for valid reasons as to why they have not been
attending or been going home early and thus settle a decision. In
extreme cases, the HR department might have to replace certain
employees and go through the whole recruitment and selection process to
bring in new individuals into the college which can introduce new skills,
experience, ideas and motivate others.
Another efficient way of measuring performance in the college is by
requesting a well-experienced staff to attend another teacher’s lesson and
thus observe and make comments on that employee’s way of working.
The observer could then report back to the senior staffs and review their
findings in order to try and identify areas for improvement and suggest
possible solutions. This process could positively influence productivity at
work; given that employees will be aware that the college is indeed
concerned and interested in knowing whether the work force is efficient,
they will try to prove them right by performing to their best ability and this
can have a good impact on the success rates of the college.
Furthermore, by having a checklist on how to assess employees will
enable the college to figure out the strengths, weaknesses and areas for
improvement among its workforce. As a result, the department concerned
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