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COM MISC PRACTICE QUIZ WITH RATIONALES
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COM MISC PRACTICE QUIZ WITH RATIONALES
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COM MISC PRACTICE QUIZ WITH RATIONALESWhich scenario demonstrates a potential benefit of ambiguity?
• When navigating an unclear situation, John is able to rely on the same methods the
team has always used.
• Gerard learns to create goals that are less flexible so that his team has a better chance of
staying on track.
• Molly is able to focus more on short-term goals since the path to achieving the long-
term goals is unclear.
• After evaluating all of the risks and potential outcomes, Kerri finds a solution that
ends up saving her company thousands of dollars.
RATIONALE
The scenario with Kerri demonstrates a potential benefit of ambiguity, as an ambiguous
situation can provide the opportunity for unexpected and creative solutions.
,COM MISC PRACTICE QUIZ WITH RATIONALES
The other three answer choices do not demonstrate potential benefits of ambiguity. Creating goals
that are less flexible will prevent the team from making adjustments to the plan when necessary.
Focusing on short-term goals while ignoring long-term goals may prevent you from choosing the
option that will get you closer to your desired result.
Relying on the same methods the team has always used does not allow for the opportunity to
either improve those past methods or consider other methods that may better fit the situation.
CONCEPT
Embracing Ambiguity: Benefits and Challenges
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Zola and her team of servers at a local restaurant met to determine what their goals should be for
the summer. Here is one of the goals that they created:
"For the foreseeable future, the serving team will increase restaurant traffic by 10% by rapidly
responding to all customer needs, promoting daily specials, and delivering food in a timely
manner."
Which SMART component is missing from this goal?
• The goal is not time-phased.
• The goal is not measurable.
• The goal is not action-oriented.
• The goal is not specific.
RATIONALE
The time-phased aspect of this goal is missing. For a goal to be time-phased, there must be a clear
deadline for the goal's completion. The "foreseeable future" does not communicate a set amount
of time.
The goal is specific, as it gives a detailed description of what should be accomplished. The goal
is action-oriented, as it will require effort to accomplish. The goal is measurable, as there is a
,COM MISC PRACTICE QUIZ WITH RATIONALES
clear measurement (10%) to determine the goal's success.
CONCEPT
Creating Common Goals: SMART Goals
, COM MISC PRACTICE QUIZ WITH RATIONALES
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Which of the following would be a side effect of unclear roles and responsibilities?
• Jenna avoids performing an analysis of the data as she prepares the pivot table, since
she knows that Enrique will be performing a thorough analysis of the data when he
receives it.
• Joe ensures that the team leader, Amy, has a chance to look over the expense report
before it is finalized and submitted.
• Megan and Jesse complete their own portions of the presentation, then practice
together before meeting with the client.
• Tom explains to his manager that Irene has been starting to take on aspects of
Tom's role in meetings, leading the discussion on topics that Tom feels are his
responsibility.
RATIONALE
"Tom explains to his manager that Irene has been starting to take on aspects of Tom's role in
meetings, leading the discussion on topics that Tom feels are his responsibility" is correct, as it
demonstrates a side effect of unclear roles and responsibilities. When roles and responsibilities are
poorly defined, the team risks arguments over territory, duplication of effort, and unfinished
work.
The other answer choices represent clearly defined roles and responsibilities. When roles and
responsibilities are clearly defined, team members are more efficient and accountable because
they understand the scopes of their individual roles.
CONCEPT
Clarifying Roles and Responsibilities
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