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BCIS 3610 EXAM 1.pdf
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Exam of 115 pages for the course Nursing at Unisa (BCIS 3610 EXAM)
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1BCIS 3610 EXAM 1
1) Collaboration occurs when a number of people .
A) come together to perform tasks that are different
B) work together to achieve a common goal
C) perform independent tasks that are important
D) work without having to critically analyze each other's work
Answer: B
Page Ref: 33
AACSB: Use of Information Technology; Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
2) occurs when a group of people working together to achieve a common goal via a
process of feedback and iteration.
A) Systems thinking
B) Collaboration
C) Groupthink
D) Experimentation
Answer: B
Page Ref: 33
AACSB: Use of Information Technology; Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
Page 1 of 115
,2
3) Which of the following is a key difference between collaboration and cooperation?
A) Unlike cooperation, collaboration occurs when a job has to be accomplished.
B) Cooperation requires people to have a common goal, whereas collaboration occurs even
without a common goal.
C) People should work together to cooperate, whereas they need not work together to
collaborate.
D) Unlike cooperation, collaboration gives importance to iteration and feedback.
Answer: D
Page Ref: 33
AACSB: Communication Abilities
Difficulty: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
4) A student team, which is assigned a term project, meets and divides the work into sections and
then team members work independently on their individual pieces. An hour before the project is
due the team members meet again to assemble their independent pieces into a whole. Which of
the following is lacking in this activity?
A) collaboration
B) cooperation
C) systems thinking
D) interdependence
Answer: A
Page Ref: 33
AACSB: Analytic Skills
Difficulty: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
5) Andrea, the floor supervisor at a call center, calls Bryan, a call attendant, to her office. She
reports observing a few critical omissions in his calls, a finding supported by recent customer
surveys. Bryan feels that Andrea is just throwing her weight around. Which of the following is a
valid observation of this scenario?
A) Andrea failed to express an unpopular viewpoint.
B) Bryan needs to learn to receive feedback.
C) The office lacks a communication system.
D) Bryan is self-managing and requires low supervision.
Answer: B
Page Ref: 33
AACSB: Analytic Skills; Communication Abilities
Difficulty: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
Page 2 of 115
,3
6) Being is one of the most important characteristics of an effective collaborator.
A) a well organized and popular person
B) able to give negative feedback
C) experienced in collaborating
D) a dynamic and persuasive presenter
Answer: B
Page Ref: 34
AACSB: Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
7) Which of the following is the most important trait that an effective collaborator should have?
A) ability to identify and not raise unpopular viewpoints
B) persuasive presentation skills
C) willingness to enter into difficult conversations
D) previous experience as a collaborator
Answer: C
Page Ref: 34
AACSB: Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
8) Identify the least important characteristic for an effective collaborator.
A) willingness to enter difficult conversations
B) being an experienced businessperson
C) showing ability to receive negative feedback
D) being skillful at giving negative feedback
Answer: B
Page Ref: 34
AACSB: Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 1
9) According to Hackman, which of the following is a primary criterion for judging team
success?
A) growth in team capability
B) experience in collaborating
C) ability to be dynamic
D) availability of external help
Answer: A
Page Ref: 36
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Page 3 of 115
, 4
Chapter LO: 2
10) Which of the following is a primary purpose of collaboration?
A) combining pieces of work
B) becoming informed
C) evaluating coworkers
D) performing routine tasks
Answer: B
Page Ref: 37
AACSB: Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 3
11) decisions are decisions that support day-to-day activities.
A) Operational
B) Tactical
C) Strategic
D) Managerial
Answer: A
Page Ref: 38
AACSB: Use of Information Technology; Communication Abilities
Difficulty: Easy
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 3
12) Kyra, a plant supervisor, orders 500 units of Type-2 steel beams for the coming month. In
doing so, she has made a(n) decision.
A) managerial
B) tactical
C) strategic
D) operational
Answer: D
Page Ref: 38
AACSB: Analytic Skills
Difficulty: Moderate
Course LO: Explain how IS can enhance systems of collaboration and teamwork
Chapter LO: 3
Page 4 of 115
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