,PART ONE An overview of management
Chapter 1 An overview of management
Chapter 2 Managerial competencies
Chapter 3 Evolution of managerial thought
PART TWO Planning
Chapter 4 Ethics and corporate social responsibility
Chapter 5 Strategic analysis
Chapter 6 Strategic planning and strategy formulation
Chapter 7 Fundamentals of decision-making
PART THREE Organising
Chapter 8 Organisational structure and design
Chapter 9 Groups and teams in organisations
Chapter 10 Culture and diversity
PART FOUR Leading
Chapter 11 Leadership
Chapter 12 Motivation
Chapter 13 Organisational communication
Chapter 14 Change management
PART FIVE Controlling
Chapter 15 Control
Chapter 16 Risk management
, PART ONE An overview of management
Chapter 1 An overview of management
Gavin Staude
1.1 Managers and their place in an organisation
1.1.1 Organisations as systems
1.1.2 Managers versus operational employees
1.1.3 Management levels
1.2 Management and the tasks and roles of managers
1.2.1 Defining management
1.2.2 The tasks of managers
1.2.3 The roles of managers
1.3 Is a manager’s job universal?
1.3.1 Size of the organisation
1.3.2 Level of management in the organisation
1.3.3 Profit versus not-for-profit organisations
1.3.4 Organisational location
1.4 Decision-making, managing change and ensuring that organisations behave responsibly
1.4.1 Making decisions
1.4.2 Managing change
1.4.3 Behaving responsibly
1.5 The functional areas of a business organisation
1.6 The importance of management
1.6.1 Innovation
1.6.2 Quality
1.6.3 Speed
1.6.4 Cost competitiveness
1.7 Competencies of successful managers
1.8 Management: A dynamic process
Chapter summary
Questions for discussion
Endnotes
Chapter 2 Managerial competencies
Lynette Louw
2.1 Managerial competencies
2.1.1 Communication competency
2.1.2 Planning and financial management competency
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