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OE46a Professionele vaardigheden 2B
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PROFESSIONELEVAARDIGHEDEN 2B
Portfolio
Wessel Buur
631477
20-6-2021
, PROFESSIONELE
VAARDIGHEDEN 2B
Portfolio
Naam: Wessel Buur
Studentnummer: 631477
School: Hogeschool InHolland
Opleiding: Business studies
Klas: ALBSVT2B
Module: OE46a: Professionele vaardigheden 2B
Docenten: Ellis den Hamer, Janita Monna en Bianca van der Maat
Inleverdatum: 20 juni 2021
1
,Voorwoord
Voor u ligt het portfolio professionele vaardigheden van het tweede
studiejaar business studies. Het vak professionele vaardigheden is
opgedeeld in verschillende workshops. Deze workshop bestonden uit de
onderwerpen: creativiteit, acquisitie, overbruggen van weerstand,
etiquette en zakelijke communicatie.
Dit portfolio is opgebouwd vanuit de studiehandleiding en het
beoordelingsformulier van OE46a Professionele vaardigheden 2B. Alle
bijbehorende opdrachten zijn verwerkt in het portfolio. In de bijlage zijn
extra bestanden toegevoegd die de opdrachten ondersteunen.
Graag wil ik mijn docenten bedanken voor het mogelijk maken van het
volgen van de workshops. Ook wil ik mijn medestudenten bedanken voor
de fijne samenwerking tijdens de workshops.
Ik wens u veel plezier met het lezen van mijn portfolio!
Wessel Buur, 20-6-2021
2
, Inhoud
1. Inleiding..............................................................................................................................................5
1.1 Aanleiding.....................................................................................................................................5
1.2 Leeswijzer.....................................................................................................................................5
2. Creativiteit..........................................................................................................................................6
2.2 Theorie van de Bono.....................................................................................................................7
2.3 COCD-box.....................................................................................................................................7
2.3 Conclusie workshop creativiteit....................................................................................................8
3. Acquisitie............................................................................................................................................9
3.1 Profiel projectgroep......................................................................................................................9
3.2 Resultaten acquisitie...................................................................................................................10
3.3 Conclusie acquisitie door middel van STARR-methode...............................................................11
4. Overbruggen van weerstand............................................................................................................12
4.1 Luistertechnieken.......................................................................................................................12
4.2 Doorvragen.................................................................................................................................13
4.3 Spiegelen....................................................................................................................................15
4.4 Overredingstheorie van Cialdini.................................................................................................17
5. Etiquette...........................................................................................................................................18
5.1 Etiquette gebieden.....................................................................................................................18
5.2 Gesprekken met gesprekspartners.............................................................................................21
6. Zakelijke communicatie....................................................................................................................22
6.1 Personal audit.............................................................................................................................22
6.1.1 Stap 1: Wie ben ik?..............................................................................................................22
6.1.2 Stap 2: Wat kan ik?..............................................................................................................27
6.1.3 Stap 3: Wat wil ik?...............................................................................................................31
6.1.4 Schortlist en feedback..........................................................................................................34
6.3 CV en profielschets.....................................................................................................................35
6.4 Scenario en sollicitatiepitch........................................................................................................36
6.4.1 Scenario videopitch.............................................................................................................36
6.4.2 Sollicitatiepitch....................................................................................................................38
Bibliografie...........................................................................................................................................39
Bijlage...................................................................................................................................................40
Bijlage 1: Presentatie creativiteit......................................................................................................40
Bijlage 2.1: Samenwerkingscontract.................................................................................................42
Bijlage 2.2: Presentatie Aquicitie......................................................................................................44
3
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